Enterprise Technical Support Specialist
2 semanas atrás
At Recruitment Direct, we're looking for an experienced Enterprise Technical Support Specialist to join our team. As a key member of our support staff, you'll play a crucial role in delivering exceptional technical assistance to our Enterprise customers.
Gross Monthly Salary: €1351 + free room in shared accommodation OR Gross Monthly Salary: €1467 with no accommodation
Job Overview
Delivering top-notch technical support requires a combination of strong problem-solving skills and excellent communication. To excel in this position, consider the following key aspects:
• Technical Expertise: Continuously deepen your understanding of products and services you support, staying updated on the latest features, common issues, and best practices.
• Problem-Solving Skills: Develop a systematic approach to troubleshooting, breaking down issues into manageable parts, and don't hesitate to ask for help from colleagues or subject matter experts when needed.
• Effective Communication: Clearly articulate technical concepts to customers, ensuring they understand solutions being provided. Listening is equally important—understand their concerns fully before proposing solutions.
• Collaboration: Build strong relationships with teammates and other departments, like Engineering and Product Groups. Effective collaboration can expedite issue resolution.
• Customer-Centric Approach: Always keep the customer's needs in mind, striving to resolve issues quickly and effectively while providing a positive experience.
• Mentorship and Learning: Take advantage of mentorship opportunities, learning from peers can enhance your skills and broaden your knowledge base.
• Specialization: If you have an interest in a specific area, pursue it. Specializing can make you a valuable resource for both customers and your team.
Responsibilities
To manage these tasks effectively, consider the following strategies:
• Ownership of Cases: Start each day by reviewing open cases, prioritizing them based on urgency and complexity, ensuring you're on top of new escalations right away.
• Customer Engagement: Build rapport with Enterprise customers and partners, using active listening techniques to clarify their issues and ensure they feel valued throughout the support process.
• Issue Definition: Use structured questioning to gather relevant information, helping you define the scope of the problem and set clear support boundaries, making investigations more efficient.
• Research and Collaboration: When investigating issues, leverage internal resources, knowledge bases, and collaboration tools, not hesitating to reach out to other teams for insights or alternative solutions.
• Effective Handoffs: If you need to transfer a case, ensure that the handoff is smooth, providing the next engineer with comprehensive notes and context so they can pick up where you left off.
• Escalation Protocols: Be proactive about escalating issues to management when necessary, clearly communicating the impact of the issue to the customer and assuring them that you're advocating for a timely resolution.
• Cross-Team Collaboration: Regularly engage with management and engineering teams to stay informed about ongoing service issues, bug fixes, and product updates, helping you provide accurate information to customers.
• Adhering to SLAs: Keep track of your response and resolution times to ensure compliance with SLAs, communicating timelines to customers and setting realistic expectations based on your workload.
• Documentation: Maintain detailed records of all interactions, troubleshooting steps, and solutions, helping create a knowledge base for future reference and improve team efficiency.
• Proactive Approach: Monitor customer feedback closely and address any concerns promptly, taking a proactive approach can often prevent minor issues from escalating into larger problems.
Technical Skills Required
Your technical skills will provide a solid foundation for delivering exceptional support in an Enterprise environment. Here's how you can leverage and further develop these skills:
• Office 365 Expertise: Deepen your knowledge of Office 365, focusing on Exchange Online, common issues, and troubleshooting steps. Hands-on practice in a lab environment can enhance your troubleshooting skills. Familiarize yourself with networking protocols, such as TCP/IP, HTTP, and SMTP, and gain a deeper understanding of authentication methods, including Kerberos and NTLM.
• DNS Management: Study DNS record types (A, CNAME, MX, etc.) and their uses. Practice creating and managing DNS records in a test environment. Learn common DNS troubleshooting commands (like nslookup, dig) and how to analyze DNS issues that may affect Office 365 functionality.
• Network Analysis: Use tools like Wireshark to capture and analyze network traffic, focusing on common patterns and issues in an Office 365 context. Work on case studies or sample network captures to sharpen your analytical skills.
• Active Directory Proficiency: Review FSMO roles in Active Directory and their functions. Practice performing role transfers and seizing roles in a lab setting. Study Active Directory domains and trusts, understanding how they impact user authentication and resource access. Familiarize yourself with Active Directory Sites and Services and their role in replication and network topology.
• Powershell Skills: Enhance your PowerShell skills by writing scripts for automating common tasks related to Office 365, Active Directory, and DNS management. Get comfortable with cmdlets specific to Office 365 and Active Directory, which can significantly streamline your support tasks.
-
Enterprise Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroAbout the RoleWe are seeking a highly skilled and dedicated Enterprise Technical Support Specialist to join our team at Recruitment Direct. This is an exciting opportunity for someone who is passionate about delivering exceptional technical support in an Enterprise environment.
-
Technical Support Specialist for Enterprise Customers
4 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroKey ResponsibilitiesAs an Enterprise Technical Support Specialist, you will be responsible for providing exceptional technical support to our Enterprise customers. This includes resolving issues over phone and web-based channels, collaborating with peers and subject matter experts, and escalating issues when necessary.Resolve Technical Issues: You will take...
-
Technical Support Specialist for Enterprise Customers
4 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Overview: We're seeking a skilled Technical Support Specialist to join our team at Cross Border Talents. In this role, you'll play a crucial part in delivering top-notch technical support to our Enterprise customers in the Microsoft Polish Market. Your responsibilities will include identifying, investigating, and resolving technical issues through...
-
Technical Support Professional for Enterprise Customers
2 semanas atrás
Lisboa, Lisboa, Portugal Hartmann Recruitment Tempo inteiroHartmann Recruitment is seeking a skilled Technical Support Specialist to provide exceptional technical support to Microsoft enterprise customers in Lisbon.As a Technical Support Specialist, you will be responsible for resolving complex technical issues related to Office 365, Microsoft Teams, and Azure Active Directory. You will troubleshoot problems and...
-
Technical Support Specialist for Enterprise Customers
4 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob OverviewAs a Technical Support Specialist for Enterprise Customers at Cross Border Talents, you will be responsible for providing exceptional technical support to our clients, resolving issues over various communication channels. You will collaborate with peers, subject matter experts, and escalate issues when necessary.Key ResponsibilitiesProvide prompt...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Overview: We are seeking a skilled Technical Support Specialist to join our team as a Technical Support Engineer in Lisbon. As a Technical Support Specialist, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.Your Role: As a...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Overview: As a Technical Support Specialist for Enterprise Customers, you will provide exceptional technical support to our clients, resolving issues over phone and web-based channels. You will collaborate with peers, subject matter experts, and escalate issues when necessary.Compensation & Benefits:Training Program: 92.80 per week for 4 weeks (8 hours...
-
Czech Speaking Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroTechnical Support Specialist Czech LanguageAt Recruitment Direct, we are seeking a highly skilled Technical Support Specialist with expertise in the Czech language to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Enterprise customers, providing them with prompt and accurate solutions...
-
Technical Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Jujur Tempo inteiroOverviewJujur is seeking a skilled Technical Customer Support Specialist to join our dynamic team in Lisbon, Portugal. This role involves working with enterprise customers, partners, and engineers to provide timely and efficient support.
-
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroOverviewRecruitment Direct seeks a skilled Technical Support Specialist to join our team in Lisbon, Portugal. This role offers an exciting opportunity to develop technical expertise and work with cutting-edge technologies.
-
Czech Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroJob Description Position: Technical Support Specialist Industry: Information Technology Location: Lisbon, Portugal Role Overview: As a Technical Support Specialist, you will provide critical support to enterprise customers, ensuring their technical issues are addressed efficiently and effectively. This role is crucial for maintaining the high level of...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroTechnical Support EngineerLisbon, PortugalJob OverviewAs a Technical Support Engineer, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.Your RoleProvide exceptional technical support to Enterprise customers via phone and...
-
Enterprise Software Support Specialist
Há 3 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroOverviewInetum, a European leader in digital services, is seeking an Enterprise Software Support Specialist to join their team. This role is ideal for individuals with a passion for delivering exceptional customer experiences and resolving complex technical issues.About InetumInetum has a rich history of innovation, dating back to 1997. With a strong...
-
Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob Description:We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service to our clients in the German market.Key Responsibilities:Manage incoming queries in a customer service environment, troubleshooting technical issues and...
-
Technical Support Specialist for Global Enterprise
1 semana atrás
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroOverviewOur multinational company, Get The Job, is seeking an experienced Technical Support Specialist to join our team. As a key player in the tech sector, we are committed to providing innovative solutions and exceptional customer service.
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob Title: Technical Support SpecialistAbout the Role:Are you passionate about delivering exceptional customer service and resolving technical issues? Do you have a knack for problem-solving and a strong communication skillset? We're seeking a Technical Support Specialist to join our team in Lisbon, Portugal, where you'll be responsible for ensuring...
-
Czech Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroJob Title: Technical Support SpecialistLocation: RemoteJob Type: Full-timeContract Type: 12 months with potential extensionSalary: €1,467.67 per monthJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at Smart-Recruitments. As a Technical Support Specialist, you will be responsible for providing critical support...
-
Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiroJob Title: Technical Customer Support SpecialistCompany: Wibit Consulting & Services (Wibitcs)We are seeking a highly skilled Technical Customer Support Specialist to join our team in Lisbon. As a Technical Customer Support Specialist, you will be responsible for providing top-tier customer service to enterprise customers and partners, assisting them with...
-
AWS Enterprise Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Amazon Tempo inteiroAbout the RoleWe're seeking a highly skilled Cloud Solutions Consultant to join our Enterprise Support team. As a Cloud Solutions Consultant, you will be responsible for providing exceptional technical support to our customers, leveraging your expertise in cloud technologies to drive business value and innovation.Key ResponsibilitiesDevelop trusting...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout This RoleBuscojobs Portugal is seeking an experienced Technical Infrastructure Specialist to join our IT Services team in Lisbon, Portugal. As a key member of our infrastructure team, you will be responsible for designing and implementing enterprise-wide solutions that drive business growth and improvement.
