Enterprise Software Support Specialist
Há 4 dias
Overview
Inetum, a European leader in digital services, is seeking an Enterprise Software Support Specialist to join their team. This role is ideal for individuals with a passion for delivering exceptional customer experiences and resolving complex technical issues.
About Inetum
Inetum has a rich history of innovation, dating back to 1997. With a strong presence in 19 countries, the company has established itself as a trusted partner for businesses and organizations seeking to harness the power of technology.
The Role
As an Enterprise Software Support Specialist, you will be responsible for providing top-notch support to clients across various industries. Your primary focus will be on ensuring the seamless operation of software systems, identifying areas for improvement, and implementing effective solutions.
Key Responsibilities
- Investigate and resolve software-related issues efficiently and effectively
- Develop and maintain key performance indicators (KPIs) to measure software quality
- Provide training and guidance to new users on software system functionality
Requirements
To succeed in this role, you will need: At least 3 years of experience in software support or a related field A degree in Computer Science, Software Engineering, or a related field Proficiency in SQL and experience with counterparty risks Excellent communication and teamwork skills Fluency in English
Salary Estimate
We estimate the salary for this role to be around $80,000-$100,000 per year, depending on location and experience. Please note that this is a rough estimate and may vary based on individual circumstances.
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