Digital Support Specialist
4 semanas atrás
Unlock a Better Quality of Life at Work
About MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.
Role OverviewWe are seeking an experienced Digital Support Specialist to join our team at MoveWORK. In this role, you will provide top-notch customer support via various communication channels, ensuring prompt and effective resolutions to user queries.
Key Responsibilities:- Respond to incoming requests from platform users in a timely and professional manner.
- Follow up on requests until they are resolved according to internal processes.
- Escalate complex issues to Performance Coaches for swift and optimal solutions.
- Proactively train and support customers in utilizing the MoveWORK platform to enhance their digital strategy and success.
- A minimum of significant experience in customer relations roles.
- Proficiency in digital tools and various communication channels.
- An appetite for learning, problem-solving, and attention to detail.
- Excellent interpersonal skills, including patience, empathy, organization, and prioritization.
- Fluency in English (spoken and written).
As a valued member of our team, you can expect a competitive salary: $65,000 - $85,000 per annum (estimated based on industry standards), depending on your location and qualifications.
We are proud to offer a dynamic work environment that fosters growth, innovation, and collaboration. If you're passionate about delivering exceptional customer experiences and contributing to our mission, we encourage you to apply.
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