Digital Solutions Support Specialist

Há 13 horas


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Title:

Digital Solutions Support Specialist

About the Job:

We are seeking a highly skilled Digital Solutions Support Specialist to join our team at Cross Border Talents in Lisbon, Portugal. As a key member of our support team, you will provide exceptional technical assistance and support for website-related services to our French-speaking clients.

The ideal candidate will have excellent communication skills, both verbal and written, with a customer-first attitude and strong technical aptitude. You will be responsible for troubleshooting technical issues, providing efficient solutions, and ensuring high-quality customer service.

Responsibilities:
  • Provide technical support for website-related services to French-speaking clients
  • Troubleshoot technical issues and provide efficient solutions
  • Guide customers through technical steps to ensure they understand features and functionalities of our website solutions
  • Document all interactions with customers in our CRM system for tracking and follow-up purposes
  • Escalate complex issues to higher-level support teams when necessary
Requirements:
  • Fluency in French (C2 level required)
  • Intermediate English (B2 level or higher)
  • Previous experience in customer service or technical support is beneficial, but not required
  • Strong communication skills and a customer-first attitude
  • Technical aptitude and willingness to learn about website solutions and troubleshooting methods
Benefits:
  • Competitive salary: €45,000 - €55,000 per annum
  • Comprehensive health and life insurance starting from day one
  • Career growth opportunities with continuous training and internal promotion possibilities
  • Meal allowance and transport allowance to help with daily expenses
  • Company-provided equipment, including laptop, software, and tools, to ensure your success
  • A collaborative work environment with a friendly, team-oriented atmosphere
About Us:

Cross Border Talents is a dynamic company that offers exciting opportunities for career growth and professional development. We prioritize employee well-being and offer comprehensive benefits to support our team members' success.


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