Technical Support Specialist for Identity Management
Há 11 horas
**Company Overview**
Alter Solutions Portugal is a leading IT consultancy company that promotes digital transformation. As part of the Alter Solutions Group, we have been delivering innovative solutions since 2006. Our partnership with act digital in 2022 has strengthened our global presence, allowing us to serve clients across thirteen countries.
In Portugal, we have an established team of over 500 professionals working on projects for diverse industries such as banking, insurance, transportation, aviation, energy, and telecom. Our Nearshore IT center is headquartered in Portugal and has a dedicated team of around 30 specialized professionals working on international projects.
**Job Description**
We are seeking a Technical Support Specialist to join our team. The successful candidate will be responsible for providing support to Identity and Access Management platforms with Digital People Solutions and other application platforms.
The role includes:
- Providing technical support for the company's IT services (Identity Management application) and other Digital People Solutions platforms.
- Incident management and provider controlling.
- Resolving incidents within supported applications (incidents, queries, and service requests).
- Serving as a single point of contact for end-to-end customer experience, providing second- and third-line support for access services within DPS.
- Handling data using access management interfaces and batch file operations.
- Analyzing and reporting data.
- Documenting all relevant application support information, including creating use cases and identifying improvements/old documentation.
- Sharing knowledge within the team regarding applications and supported activities.
**Salary Estimate**
The estimated salary for this position is €45,000 - €65,000 per annum, depending on location and experience.
**Benefits**
We offer a range of benefits, including professional development opportunities, a dynamic work environment, and a competitive salary package.
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