IT Support Specialist
Há 3 dias
Company Overview
\Alter Solutions is a cutting-edge technology firm dedicated to delivering top-notch IT services. Our team is passionate about providing innovative solutions that exceed our clients' expectations.
\Job Summary
\We are seeking an experienced IT Support Specialist to join our Identity Management team. The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for problem-solving.
\About the Role
\This position involves providing comprehensive support for our Identity Management platforms, including incident management, resolution, and data handling using access management interfaces and batch file operations.
\Key Responsibilities
\* Provide 2nd and 3rd line support for access services within Digital People Solutions (DPS)* Act as a single point of contact for end-to-end customer experience* Manage incidents, queries, and service requests related to Identity Management applications* Collaborate with internal teams to resolve complex technical issues* Analyze and report on system performance and identify areas for improvement* Develop and maintain knowledge sharing materials for the team*
\Requirements
\We are looking for an individual who possesses:
\- \
- Strong technical skills in Identity Management and access management interfaces\
- Excellent communication and interpersonal skills\
- Able to work independently and collaboratively as part of a team\
- Proven problem-solving skills with attention to detail\
- Familiarity with digital transformation and modern IT systems\
Benefits
\We offer a competitive salary range of $80,000-$110,000 per annum, depending on experience. Additionally, we provide opportunities for professional growth and development, a dynamic work environment, and a chance to be part of a forward-thinking company.
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