Enterprise Solutions Specialist
4 semanas atrás
We empower people in service organizations to thrive with innovative software solutions. Our ERP is self-driving, adaptive, and intuitive, changing the way people work. We've innovated a new approach to delivering ERP that works for people.
The Enterprise Solutions Specialist drives growth for Unit4's high-value offerings within Professional Services, Service Delivery, Education, Support, and Customer Experience. This role involves working closely with customers, Unit4 software GTM teams, and PS delivery teams to identify, scope, and close new services opportunities within assigned accounts and/or territory/product focus.
As an Enterprise Solutions Specialist, you'll possess a comprehensive knowledge of Unit4's Customer Success services offerings required to complete complex customer enterprise IT assignments. You'll need to understand Unit4 products and solutions to meet customer needs, carrying services bookings targets and collaborating with Unit4 software GTM teams and PS delivery teams to shape and close deals.
This position requires deep understanding of Unit4 products and solutions, ensuring smooth handover to respective delivery teams and acting as a point for escalations during engagement. You may lead on certain global initiatives suited to your skillset and the demands and priorities of the Unit4 business.
The Enterprise Solutions Specialist will work globally to lead services business development efforts within assigned accounts and/or territory/product focus, serving as the single point of contact for services opportunities across any of Unit4's products in supported accounts.
You'll maintain and develop close collaborative relationships with Unit4 business unit sales groups, creating high-quality presentations and Statement of Work (SOW) proposals for all assigned accounts or territories, including input to RFP, RFR, and ITTs.
You'll provide best practice and content leadership during the opportunity lifecycle, enabling profitable and successful project completion by scoping engagements to ensure resource requirements and timescales are achievable.
Alignment to Unit4 sales methodology, forecasting systems, and tools is essential, along with leading business case and business value analysis (BVA) initiatives as required during sales cycle.
Actively involved in providing and consolidating forecast data as needed, you'll build a pipeline of associated business, undertaking reconciliation planning and pipeline generation activities to achieve target quota, driving both license-attached and unattached business.
Able to upsell service-attached opportunities and revenue through sales cycle as appropriate, you'll identify and drive 'software unattached' service opportunities and revenue through pipeline generation actions.
Accurately reporting status on all opportunities using relevant Unit4 systems, you'll review with services leadership on sales forecast reviews, collaborating closely with the Unit4 software GTM team, aligning on priorities and close plans to drive services attach upsell wherever possible.
Closely collaborating with assigned PS SMEs, including Architects, Consultants, and Practice teams, you'll align delivery approach and scope to sales development plans, ensuring smooth handover during deal closure to project, service delivery, and customer success teams.
You'll scope and close customer change orders as required during project delivery, building and sharing experience-based knowledge and resources directly with peers and across Unit4.
Taking the lead on strategic initiatives where required, with potential to lead global sub-teams, you'll adhere to all company policies and any required training available, continually identifying customer knowledge gaps and opportunities for Unit4 product or service expansion and enhancement.
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