Technical Support Specialist
Há 1 mês
About BMC Software, Inc.
We are an award-winning, equal opportunity, culturally diverse, and fun place to be. Our work environment allows you to balance your priorities, and we champion your wins. We help our customers free up time and space to become an Autonomous Digital Enterprise.
Job Summary
As a Technical Support Analyst at BMC, you'll be at the forefront of integrating cutting-edge technologies like Big Data, cloud-based platforms, and mobile applications. You'll work on complex system-level problems, collaborate with Research and Development, and find solutions to enhance our solutions and your own technical acumen.
Key Responsibilities
- Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications.
- Collaborate with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.
- Find solutions and build knowledge bases that contribute to our collective learning and customer success.
Requirements
- Years of experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures.
- Motivated and collaborative attitude, with a willingness to learn and grow.
- Excellent written and verbal communication skills for answering technical questions and customer follow-up.
- Proficiency in Linux/Unix and SQL, as well as knowledge of databases like Oracle, PostgreSQL, and MS SQL Server.
What We Offer
- A dynamic work environment that allows you to balance your priorities.
- Opportunities to develop skills in areas like Control-M Workload Automation, shell scripting languages, and Java application servers.
- A team that champions your wins and supports your growth.
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