Technical Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Recooty Tempo inteiro

Job Title: Technical Support Specialist

Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients via phone, video chat, web portal, and email. You will work closely with our clients to understand their technical issues and provide solutions to resolve their problems. You will also be responsible for escalating complex issues to our remote expert team and providing part prediction and working/troubleshooting directions for our field engineering team.

Responsibilities:
Receive direct client contacts and provide remote client assistance to solve the issue directly if possible.
Talk to clients and understand their problems.
Use the knowledge base available to resolve client-reported problems.
Redirect calls to field engineering support if a field support visit is required.
Escalate to remote expert (Tier 3 / 'deep dive' team in future model) as required.
Provide part prediction and/or working/troubleshooting directions for the field engineering team.

Why Work for Us?
Best in Class Global Clients
Ranked Best Places to Work
Accelerated Growth & Compensation Plans
Referral Bonus, Gigs, Awards & Team Events
Extra source of Income through Referrals and Gigs

Requirements:
Strong technical support skills and experience
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Strong knowledge of technical support software and tools
Ability to work independently and as part of a team

What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
Professional development opportunities

How to Apply:
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your CV and cover letter to us. We look forward to hearing from you



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