Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Recooty Tempo inteiro

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at eTeam. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients by resolving technical issues and providing remote assistance.

Responsibilities:

  1. Receive and triage client contacts to provide remote assistance.
  2. Use knowledge base resources to resolve client-reported problems.
  3. Escalate issues to remote experts as required.
  4. Provide part predictions and working/troubleshooting directions for the field engineering team.

Why Work for Us? Our company offers a best-in-class global client base, ranked best places to work, accelerated growth and compensation plans, referral bonuses, gigs, awards, and team events.

About Us: eTeam is a leading provider of technical support services. We have built long-term trusted partnerships with many Fortune 1000 companies and world-class talent.



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