Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Title: Technical Support Specialist

About the Role:
Are you passionate about delivering exceptional customer service and resolving technical issues? Do you have a knack for problem-solving and a strong communication skillset? We're seeking a Technical Support Specialist to join our team in Lisbon, Portugal, where you'll be responsible for ensuring excellent customer service to the German market. Your primary focus will be on troubleshooting technical issues, responding to incoming calls and emails, and maintaining client relationships through product support.

Key Responsibilities:
Manage incoming queries in a customer service environment
Troubleshoot technical issues and resolve customer queries
Respond to incoming calls and emails from enterprise clients
Gather information from customers and ensure resolutions of queries
Maintain client relationships through product support

Requirements:
Native level of German and fluency in English
Previous experience in Technical Support (min. 6 months)
Strong communication and problem-solving skills
Ability to operate in high-pressure situations
Team player with a positive attitude and enthusiasm

What We Offer:
Long-term opportunity with a competitive salary
Rotative shifts depending on the project
Meal vouchers and reimbursement of transportation costs
Private Health Insurance and dental plan
Fully paid training and professional development opportunities

About Us:
Blu Selection is an international recruitment company dedicated to connecting international candidates and companies. We're passionate about delivering exceptional customer service and building strong relationships with our clients and candidates. If you're a motivated and customer-focused individual looking for a new challenge, we'd love to hear from you


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