Technical Support Specialist for Enterprise Customers

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Overview


As a Technical Support Specialist for Enterprise Customers at Cross Border Talents, you will be responsible for providing exceptional technical support to our clients, resolving issues over various communication channels. You will collaborate with peers, subject matter experts, and escalate issues when necessary.


Key Responsibilities



  • Provide prompt and effective technical support to Enterprise customers
  • Assist clients with technical issues related to Office 365 and other Microsoft technologies
  • Collaborate with internal teams to resolve complex technical issues
  • Escalate issues to management when necessary
  • Document technical work comprehensively

Requirements



  • Qualifications: Bachelors degree in Computer Science or related field preferred
  • Experience: Previous experience in technical support or IT consulting
  • Skills: Strong knowledge of Office 365, networking protocols, and PowerShell

What We Offer



  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Chance to develop your skills and expertise in technical support

How to Apply


Interested candidates should submit a resume and cover letter detailing their relevant experience.




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