Senior Technical Support Professional
Há 3 dias
Lisbon, Portugal
Salary:€1300 gross/month with free accommodation (private room in a shared apartment) or €1417 gross/month without accommodation.
Job OverviewWe're seeking an expert technical support professional to join our team as a Technical Support Engineer in Lisbon. You will be the first point of contact for Enterprise customers, solving complex technical issues and ensuring their systems run smoothly.
Your Role- Provide exceptional technical support to Enterprise customers via phone and web-based channels.
- Diagnose and resolve complex technical issues, working alongside other engineers and technical experts.
- Collaborate closely with engineering and management teams to address critical service issues, implement fixes, and develop test cases.
- Case Management: Take ownership of new and escalated support cases, ensuring swift resolution and customer satisfaction.
- Customer Assistance: Support enterprise customers, partners, and fellow engineers by defining the scope of issues and providing in-depth problem analysis.
- Research & Troubleshooting: Investigate and resolve problems using research and collaboration with internal teams or external specialists.
- Escalation: Escalate critical cases to higher-level management or subject matter experts as needed, maintaining open communication with customers throughout the process.
- Office 365 : Specifically, Exchange Online in an enterprise environment.
- Networking & Protocols : Strong foundational knowledge of networking, protocols, and authentication methods.
- PowerShell Skills : Proficiency in using PowerShell for task automation and troubleshooting.
- Azure Active Directory : Experience with Office 365 Directory Synchronization tools (DirSync), Microsoft Azure Active Directory Connect (AD Connect).
- DNS Management : Familiarity with DNS, including types of records, record creation, and troubleshooting DNS issues.
- Network Analysis : Ability to read and analyze network captures.
- Active Directory : Understanding of FSMO roles, Active Directory Domains and Trusts, and Active Directory Sites and Services.
40 hours per week (8 hours per day with an additional hour for lunch) following a rotational shift pattern.
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