Senior Technical Support Professional
Há 1 mês
Lisbon, Portugal
Salary:€1300 gross/month with free accommodation (private room in a shared apartment) or €1417 gross/month without accommodation.
Job OverviewWe're seeking an expert technical support professional to join our team as a Technical Support Engineer in Lisbon. You will be the first point of contact for Enterprise customers, solving complex technical issues and ensuring their systems run smoothly.
Your Role- Provide exceptional technical support to Enterprise customers via phone and web-based channels.
- Diagnose and resolve complex technical issues, working alongside other engineers and technical experts.
- Collaborate closely with engineering and management teams to address critical service issues, implement fixes, and develop test cases.
- Case Management: Take ownership of new and escalated support cases, ensuring swift resolution and customer satisfaction.
- Customer Assistance: Support enterprise customers, partners, and fellow engineers by defining the scope of issues and providing in-depth problem analysis.
- Research & Troubleshooting: Investigate and resolve problems using research and collaboration with internal teams or external specialists.
- Escalation: Escalate critical cases to higher-level management or subject matter experts as needed, maintaining open communication with customers throughout the process.
- Office 365 : Specifically, Exchange Online in an enterprise environment.
- Networking & Protocols : Strong foundational knowledge of networking, protocols, and authentication methods.
- PowerShell Skills : Proficiency in using PowerShell for task automation and troubleshooting.
- Azure Active Directory : Experience with Office 365 Directory Synchronization tools (DirSync), Microsoft Azure Active Directory Connect (AD Connect).
- DNS Management : Familiarity with DNS, including types of records, record creation, and troubleshooting DNS issues.
- Network Analysis : Ability to read and analyze network captures.
- Active Directory : Understanding of FSMO roles, Active Directory Domains and Trusts, and Active Directory Sites and Services.
40 hours per week (8 hours per day with an additional hour for lunch) following a rotational shift pattern.
-
Technical Support Professional
Há 1 mês
Lisboa, Lisboa, Portugal Kwan Tempo inteiroAbout Kwan: At Kwan, we don't just offer jobs - we provide platforms for building a bright future. We work with a wide range of technologies and align our clients' unique skills, passions, and professional backgrounds to place them in projects that matter. Growth is essential in Kwan, and we guide our team members throughout their career journey with...
-
Technical Support Professional for Cloud Services
2 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro**Job Summary:**We are seeking a skilled Technical Support Professional to join our team in Lisbon, Portugal. As a Technical Support Professional for Microsoft, you will play a crucial role in providing exceptional customer support and resolving technical issues on the Partner Center Platform.**Company Overview:** Founded in 1975, Microsoft is a global...
-
Technical Support Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroWe are seeking a highly skilled Technical Support Professional to join our team at Headhunt International. This is an exciting opportunity for an experienced customer service professional to work with leading technology companies in Athens, Greece.What You Will Do:Identify customers' needs and provide effective solutions, including sales guidanceHandle...
-
Technical Support Professional for Multilingual Clients
4 semanas atrás
Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroWe are a global technology and services leader, empowering well-known brands to improve their businesses with integrated solutions. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a talented individual to join us as a Technical Support Professional in Lisbon, Portugal.About the RoleAs a Technical Support...
-
Senior Customer Support Professional for Multilingual Operations
2 semanas atrás
Lisboa, Lisboa, Portugal Jl Talent Partners Tempo inteiroWe are seeking a highly skilled Senior Customer Support Professional to join our client's team in Portugal. As a key member of the support team, you will be responsible for delivering exceptional customer experiences via phone and email across a range of issues.Your primary objectives will include:Providing accurate and complete information using the...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is seeking an Advanced Technical Hardware Support Professional to join our team in Lisbon, Portugal. This role offers a competitive salary of €55,000 - €65,000 per annum.Job Description:As an Advanced Technical Hardware Support Professional, you will be responsible for providing technical support to customers and internal teams. You...
-
Senior Technical Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob Summary:We are seeking a highly skilled Senior Technical Expert to join our Product Delivery team in Portugal. As a key member of our L3 Support team, you will provide expertise to our Sage X3 Customer services teams worldwide to help analyze and resolve level 3 issues.About the Role:This is a challenging and rewarding role that requires a deep...
-
Technical Support Professional
2 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroCompany Overview: Our client is a world leader in the tech industry, offering excellent opportunities for experienced customer service and technology enthusiasts to work with them.About the Job: We are seeking a highly skilled Technical Support Professional to join our team in Athens, Greece. As a Technical Support Professional, you will be responsible for...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob Description">We are seeking a highly skilled Technical Support Professional to join our team in Portugal. As the primary point of contact for customer inquiries, you will be responsible for resolving technical issues in a timely and professional manner.Key Responsibilities:">Identify, analyze, and resolve technical issues in collaboration with internal...
-
Technical Support Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroHeadquartered in Athens, Greece, our client offers exciting opportunities for seasoned customer service and technology professionals to collaborate with global tech leaders. As a key player in the computer software, consumer electronics, and online platforms sectors, they provide an exceptional chance to support customers and advance your career.About the...
-
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroCompany Overview: Our client, a well-established multinational company, provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders in Athens, Greece. A great chance to join the Customer Service & Support Team and support customers by delivering appropriate solutions, including sales...
-
Senior Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroJob Overview">At Smart-Recruitments, we are seeking a highly skilled Senior Technical Support Specialist to join our team in Portugal. As a key member of our Technical Support team, you will play a vital role in delivering exceptional customer experiences and resolving complex technical issues.About the Role">This is a senior-level position that requires a...
-
Senior Technical Support Specialist for Wealth Management
4 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the RoleAt BNP Paribas, we are seeking a highly skilled Senior Technical Support Specialist to join our Wealth Management team. This is an exciting opportunity to work with a talented group of professionals who are dedicated to delivering exceptional service and support to our clients.Job DescriptionWe are looking for an experienced technical support...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiro**Company Overview:**With over 17,000 employees worldwide, Microsoft's Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services.**Job Description:**As a Technical Support Engineer, you will provide an outstanding technical...
-
Customer Service and Technical Support Professional
2 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro**Headhunt International Presents: A Rare Opportunity in Customer Support** We are seeking a highly skilled and experienced Customer Service and Technical Support Professional to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and technical support to our...
-
Highly Skilled Technical Support Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAre you passionate about technical products and possess exceptional communication skills? We are seeking a highly skilled Technical Support professional to join our team in Lisbon, Portugal.About the Role:Provide top-notch customer service and technical support to clientsCreate exceptional value and resolve issues to ensure consistent service qualityYour Day...
-
Technical Support Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Bridge In Tempo inteiroAbout the RoleBridge In is seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As the platform expands, this role will play a key part in ensuring seamless client experiences.This is a diverse and dynamic environment where you'll have opportunities to take on more responsibilities and have direct influence on product development...
-
Technical Support Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Growin Tempo inteiro**About Us**We are Growin, a dynamic team of developers committed to growing people who develop technology. Our mission is to empower individuals to reach their full potential and make a meaningful impact in the world.Career Advancement OpportunitiesWe offer a tailor-made career management plan to help you grow professionally and take your career to the next...
-
Senior Surveyor Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Universal Technical Resource Services, Inc Tempo inteiroProfessional Land Surveyor OpportunityWe are seeking a highly skilled and experienced Professional Land Surveyor to join our team at Finelli Consulting Engineers, a division of Universal Technical Resource Services, Inc.This role is an excellent opportunity for a motivated surveyor to lead the survey crew and be responsible for delivering high-quality survey...
-
Senior Technical Support Expert
2 semanas atrás
Lisboa, Lisboa, Portugal Mygwork Tempo inteiroEmpowering Customer Success with MicrosoftMicrosoft is a leader in empowering every person and organization on the planet to achieve more. As a Senior Technical Support Engineer, you will be part of the Customer Experience & Success (CE&S) organization that delivers seamless support experiences to customers worldwide.As a key member of the Customer Service &...