Highly Skilled Technical Support Professional
3 semanas atrás
Are you passionate about technical products and possess exceptional communication skills? We are seeking a highly skilled Technical Support professional to join our team in Lisbon, Portugal.
About the Role:
- Provide top-notch customer service and technical support to clients
- Create exceptional value and resolve issues to ensure consistent service quality
Your Day as a Technical Advisor:
- Handle customer inquiries, complaints, and technical issues, and forward them to the appropriate teams
- Built lasting relationships with customers and represent the company as the primary point of contact
- Communicate effectively with customers via phone, email, or chat to deliver prompt solutions
The Ideal Candidate:
- Native-level German + fluent English (B2 level)
- Strong communication skills, both written and verbal
- A team player, enthusiastic, and able to work independently
- A proven customer-oriented mindset, problem-solving abilities, and a cooperative approach
What's in it for You:
- A competitive salary of €14,400 per year (£1200/month), plus up to €1440/year performance bonus and €1620/year complexity bonus
- Meal vouchers worth €7.23/day
- Partial reimbursement of transport costs
- Private health and dental insurance (after six months)
- Fully paid training, professional development, and career growth opportunities
- For international applicants: Reimbursement (up to €400) of flight costs after six months with the company
- Six months of accommodation in a company-provided shared apartment (rental costs apply)
About Us:
We are a global brand that has grown into one of the largest international providers of customer experience solutions. Our multicultural and international work environment offers the opportunity to work with some of the biggest brands in the industry.
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