Highly Skilled Technical Specialist for Innovative Projects
3 semanas atrás
Company Overview
KWAN is a dynamic platform that empowers individuals to build a bright future through technology. Our collaborative environment fosters growth and learning, with a team of dedicated People Managers providing guidance throughout your career journey.
Job Description
We are seeking a highly skilled Technical Support Engineer to join our hybrid work model project in Lisbon, Portugal. This role involves supporting clients in implementing and testing products and services, utilizing in-depth knowledge of products, services, and their integration aspects to provide efficient support. Key responsibilities include resolving incidents, responding to client queries, ensuring timely resolution of support requests, promoting collaboration with client technical teams, and analyzing and improving internal processes and tools.
Requirements
To succeed in this role, you will require (1+) years of professional experience in functional analysis or systems development/implementation roles, proficiency in English, and knowledge of payment systems and the products and services provided. Previous experience with tools like Jira and Confluence is also beneficial.
Offer
We offer an empowering and respectful work culture where every voice matters, personalized coaching programs, continuous learning opportunities, and a dynamic community culture that values fun and teamwork. A competitive salary package includes a gross monthly salary of approximately €3,200 - €4,000 depending on your skills and qualifications.
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