Highly Skilled Technical Support Specialist
Há 1 mês
About Us
WTW is a global leader in advisory, broking and solutions, empowering clients worldwide to turn risk into growth. With a rich history dating back to 1828, WTW has evolved through the ages, from the Titanic ship to the Moon Buggy.
Our Lisbon-based Regional Delivery Hub is home to a talented team of 175 professionals delivering operational excellence through innovation and streamlined solutions every day.
The Opportunity
We are seeking an IT Support L1 Analyst to provide top-notch support as the first point of contact for end-users. This role involves managing customer queries, performing simple troubleshooting, and escalating complex issues to other tiers of support.
Daily Activities:
- Respond to Inbound Calls/Chat/Self Service tickets according to agreed Service Level Targets (SLT).
- Process tickets following established procedures and guidelines.
- Utilize problem-solving and interpersonal skills to resolve technical issues efficiently.
- Triage, diagnose, and perform basic troubleshooting on computer error messages and failures, resolving or recommending resolution of Incidents and Requests.
- Employ remote management software to provide resolution in one call whenever possible.
- Address user concerns regarding hardware, software, and networking.
- Manage account administration tasks, including new user requests, leaver requests, password requests, etc.
- Routinely escalate failed resolutions to next-level support teams while adhering to defined exceptions.
- Collaborate with L2 and other support teams when necessary.
- Execute Special Projects as applicable and process Software Installation Requests.
- Evaluate issues and escalate them to next-level support if required.
$45,000 - $55,000 per annum, depending on experience
This highly competitive salary reflects the value we place on our IT Support L1 Analysts, who play a critical role in ensuring seamless customer experiences.
-
Highly Skilled Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Noesis Tempo inteiroNoesis is a leading organization seeking a dedicated Technical Support Specialist to join its team. In this role, you will have the opportunity to work on a wide range of information systems and applications, utilizing your exceptional troubleshooting skills to provide top-notch support.About Noesis: We are a forward-thinking organization that values...
-
Highly Skilled Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Speakit Tempo inteiroWe are recruiting a highly skilled Technical Support Specialist to join our team in Portugal. This is a fantastic opportunity for individuals who are passionate about technology and innovation, customer oriented, and have excellent communication and interpersonal skills.**Role Purpose:** Our Technical Support Specialist will provide first-line support for...
-
Highly Skilled Microsoft Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Hartmann Recruitment Tempo inteiroHartmann Recruitment is seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a key member of our support team, you will be responsible for providing exceptional technical support to Microsoft enterprise customers, resolving issues related to Office 365, Microsoft Teams, and Azure Active Directory.We are looking for a talented...
-
Technical Support Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Wireit Tempo inteiroSupport Analyst Role OverviewWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Wire IT, a global company specializing in IT services. This role will involve providing exceptional technical support to our customers, ensuring their technical needs are met efficiently and effectively.
-
Highly Skilled German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob Title: Highly Skilled German Language Customer Support SpecialistAbout the JobWe are seeking a highly skilled German language customer support specialist to join our team in Lisbon. This is an exciting opportunity for someone who speaks fluent German and has excellent communication skills to provide top-notch customer service.ResponsibilitiesRespond...
-
Highly Skilled Technical Support Professional
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAre you passionate about technical products and possess exceptional communication skills? We are seeking a highly skilled Technical Support professional to join our team in Lisbon, Portugal.About the Role:Provide top-notch customer service and technical support to clientsCreate exceptional value and resolve issues to ensure consistent service qualityYour Day...
-
Highly Skilled Technical Specialist for Innovative Projects
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroCompany OverviewKWAN is a dynamic platform that empowers individuals to build a bright future through technology. Our collaborative environment fosters growth and learning, with a team of dedicated People Managers providing guidance throughout your career journey.Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our hybrid...
-
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro**Job Summary:**We are seeking an exceptional Technical Support Specialist to join our team in Lisbon. As a key member of our Technical Support team, you will play a vital role in delivering world-class support experiences to our global clients.**About the Role:**As a Technical Support Specialist, you will be responsible for identifying, analyzing, and...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. Salary: €33,750 - €45,000 per annum.
-
Highly Skilled IT Support Specialist
Há 3 dias
Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiroJob Description:Application Support EngineerAlter Solutions Group is seeking a highly skilled Application Support Engineer to join their team in Portugal. This role will be integrated with the IT Finance Department and will be responsible for ensuring the smooth operation of various applications.Key Responsibilities:Ensure optimal performance and operational...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout the Role">We are seeking a highly skilled and experienced Technical Support Specialist to join our team, working closely with Finnish-speaking clients. As a key member of our support team, you will be responsible for providing exceptional technical assistance, resolving complex issues, and ensuring a seamless customer experience.
-
Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiroAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Randstad Portugal. As a key member of our digital transformation journey, you will play a vital role in providing exceptional customer support for our cybersecurity testing services.
-
Technical Support Specialist in Lisbon
4 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are looking for a highly skilled German-speaking Technical Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing top-notch service to our premium membership holders.
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Rumos Portugal Tempo inteiroAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Lisbon or Porto. This is an exciting opportunity for professionals with experience in Application Support roles, particularly in Linux/Unix systems and SQL/PL/SQL.
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Title: Technical Support SpecialistAbout Us:Cross Border Talents is a company that values customer satisfaction. We are currently seeking a skilled Technical Support Specialist to join our team.Salary:$50,000 - $60,000 per year, depending on experienceJob Description:We are looking for a highly motivated Technical Support Specialist to handle customer...
-
Technical Support Specialist with International Expertise
1 semana atrás
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroOverviewWe are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. This is an excellent opportunity for individuals who thrive in international environments and possess exceptional technical expertise.
-
Technical Support Specialist for a Leading Search Engine
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout UsBuscojobs Portugal is a renowned organization seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a key member of our support team, you will play a crucial role in providing exceptional customer experience and resolving technical issues for our clients.
-
Highly Skilled IT Professional for Desktop Support
4 semanas atrás
Lisboa, Lisboa, Portugal Axiom Technologies Tempo inteiroAxiom Technologies is a leading global IT services partner supporting medium to large-scale enterprises. We offer competitive salaries and benefits, allowing our employees to grow professionally in a dynamic work environment.Job Title: High-Level Desktop Support SpecialistEstimated Salary: $60,000 - $80,000 per yearWe are seeking a highly skilled and...
-
Highly Skilled Desktop Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal N Consulting Limited Tempo inteiroJob Description at N Consulting LimitedOur company, a leading organization in the technology sector, is seeking a highly skilled Desktop Support Engineer to join their team on an ongoing contract basis. This role will involve providing essential IT support to a large user community on our Singapore campus, as well as deploying new technologies to enhance...
-
Highly Skilled IT Support Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroWe are seeking a highly skilled and experienced IT Application Support Technician to join our team at Phiture.About the Role:Provide exceptional technical support and guidance to internal stakeholders.Collaborate with cross-functional teams to resolve complex technical issues.Maintain and improve existing infrastructure, applications, and...