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Highly Skilled German Language Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Job Title: Highly Skilled German Language Customer Support Specialist

About the Job

We are seeking a highly skilled German language customer support specialist to join our team in Lisbon. This is an exciting opportunity for someone who speaks fluent German and has excellent communication skills to provide top-notch customer service.

Responsibilities

  • Respond promptly and professionally to customer inquiries and issues via phone and email.
  • Provide accurate and detailed information about drone products, features, and specifications.
  • Assist customers with product setup, troubleshooting, and usage guidance.
  • Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
  • Process customer orders, returns, and exchanges.
  • Track and update customers on the status of their orders.

Your Qualifications

  • A very high level of German (spoken and written) (C1)
  • A high level of English
  • Excellent interpersonal and problem-solving skills
  • Ability to work well under pressure and meet deadlines

What We Offer

  • Excellent base salary: €55,000 - €65,000 per annum, depending on experience
  • Great relocation package if needed, including flight reimbursement and accommodation benefits
  • Ongoing training and development opportunities
  • Performance bonus and end of contract bonus
  • Employee assistance program, free confidential and impartial guidance and support

About Us

We are a leading BPO/outsourcing company that partners with businesses to provide exceptional customer service solutions. Our team is dedicated to delivering high-quality results and providing a positive experience for our clients and their customers.