Highly Skilled German Language Customer Service Representative Wanted

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

As a German language customer service representative for Cross Border Talents, you will have the opportunity to provide top-notch support to customers of a prestigious cruise line.

We are looking for a highly skilled individual with a strong background in customer service and fluency in German. The ideal candidate will be able to handle inbound customer queries via phone, email, and chat while providing high-quality service and ensuring customer satisfaction.

The responsibilities of this role include processing bookings and sales, assisting with troubleshooting and problem resolution, and maintaining a keen attention to detail when managing multiple tasks efficiently.

A shift schedule of Monday to Friday from 08:00h to 18:00h and Saturday & Sunday from 08:00h to 17:00h is required, with occasional availability until 19:00h. Two rotating days off per week will also be provided.

To be successful in this position, you must have:

  • Fluency in German (C2 and higher)
  • Previous customer service experience (contact center or similar)
  • Digital literacy and problem-solving skills
  • Strong verbal and written communication skills in German
  • Multitasking ability and high attention to detail

In addition, you must be an EU member state citizen, have a valid residence permit for Portugal, or hold a certificate of temporary protection for refugees.

This full-time remote work opportunity comes with a competitive salary of EUR 1,100 per month, paid over a 14-month period. You will also have the potential to earn up to EUR 120 as a sales bonus. Initial paid training will be provided, and you will be working for a company that values its employees and provides a positive work environment.



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