Highly Skilled Italian Language Customer Service Representative in Lisbon
Há 3 dias
Nordic Jobs Worldwide is proud to partner with a global leader in technology and services, empowering the brands of tomorrow. As a highly skilled Customer Service Representative in Lisbon, Portugal (On-Site), you'll be at the forefront of meeting performance goals across all operations and delivering exceptional client experiences.
About the Role- Assist customers with guidance and information on Masterpiece Policy for Homeowners' products and services through incoming calls or emails.
- Review requests, make informed decisions, and process them accordingly.
- Utilize your analytical skills to assess information and resolve problems.
- Continuously work to improve customer satisfaction.
To excel in this role, you must possess:
- A strong command of Italian (both written and spoken) and fluency in English (B2 level).
- Excellent writing and communication skills, combined with empathy and a team-oriented mindset.
- The ability to identify customer needs and provide quick solutions.
- Proactivity, results-driven motivation, self-motivation, and excellent teamwork skills.
- Previous customer service experience is an advantage.
This full-time position offers a range of benefits tailored to support your unique lifestyle:
- A competitive salary with a performance bonus.
- A prime location in the heart of Lisbon, Portugal.
- Fully paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
Lisbon, the vibrant capital of Portugal, boasts a mild climate, rich cultural heritage, and a growing expat community. With its excellent shopping, amazing food, and exciting nightlife, Lisbon is an attractive destination for Europeans and professionals alike.
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