Italian-Speaking Customer Service Representative

Há 5 horas


Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

Customer Support Specialist Opportunity

We are seeking a highly skilled and Italian-speaking Customer Support Specialist to join our team at Customer Labs. This role will be based in Lisbon or remote, with flexible working hours and a competitive salary package.

About the Role

This is an exciting opportunity for an Italian-speaking professional to provide exceptional customer service to clients across various channels, including phone, email, chat, and social media. You will work closely with our technical teams to resolve complex issues and maintain a high level of customer satisfaction.

Responsibilities

  1. Respond to customer inquiries and resolve requests related to product features, technical issues, and other questions
  2. Provide pre-sales, general inquiries, and technical support via various communication channels
  3. Maintain a consistent brand voice and tone in all interactions
  4. Escalate issues to higher support tiers as needed
  5. Collaborate with technicians to resolve help tickets and manage an individual ticket queue
  6. Review and provide feedback on help content to ensure consistency and accuracy

Requirements

  • C1 level of Italian language proficiency
  • Previous customer service or BPO experience is an advantage
  • Fast decision-maker with a positive outlook
  • Available to work flexible hours and days

Benefits

  • Competitive base salary (approximately 45,000€ per year)
  • Fantastic relocation package to one of Europe's most prestigious cities
  • Schedules Monday to Friday between 08h-20h and weekends only 08h-17h, always 40h per week with 2 days off


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