Customer Service Representative for Italian-Speaking Clients

Há 2 dias


Lisboa, Lisboa, Portugal Eco Plus Solutions AB Tempo inteiro

Excel in a dynamic role as an Italian Speaking Customer Advisor at Eco Plus Solutions AB, a leader in e-commerce innovation.

About Us

We are nestled in the heart of Lisbon's thriving e-commerce sector, fostering collaboration and creativity to shape the future of online customer experiences. As an integral part of our operations, you will ensure the satisfaction of our Italian-speaking clientele.

The Role Overview

In this pivotal position, you will be the linchpin in cultivating positive relationships and ensuring the contentment of our Italian-speaking customers. Your fluency in Italian will enable you to communicate with clarity and empathy, crafting personalized and delightful customer experiences.

Key Responsibilities:

  • Customer Interaction: Engage with Italian-speaking customers across various channels, adeptly addressing inquiries and swiftly resolving issues.
  • Language Proficiency: Harness your mastery of Italian to communicate effectively, providing accurate information and expert guidance.
  • Issue Resolution: Navigate customer concerns with efficiency and professionalism, leaving them satisfied with swift solutions.
  • Product Knowledge: Develop a profound understanding of our e-commerce offerings, providing accurate information and expert guidance.
  • Collaboration: Collaborate seamlessly with cross-functional teams, contributing valuable insights and aiding in continuous improvement.

Qualifications:

  • Italian Fluency: Mastery in spoken and written Italian is imperative for effective communication with our Italian-speaking customers.
  • Customer-Centric Approach: Strong communication skills and an ardor for delivering exceptional customer service with a positive and engaging demeanor.
  • Adaptability: Exhibit agility in a dynamic environment, swiftly adapting to evolving customer needs and industry trends.

Benefits:

  • Lisbon On-Site Work: Immerse yourself in Lisbon's vibrant culture by working on-site, fostering team synergy and camaraderie.
  • Relocation Package: For those journeying from abroad, take advantage of our comprehensive relocation package, covering flight tickets to Lisbon and accommodation assistance.
  • Competitive Compensation: Revel in a competitive salary, approximating €45,000 per annum, reflecting your invaluable contributions to our customer service team.
  • Health and Life Insurance: Enjoy peace of mind with comprehensive coverage for health and life insurance, prioritizing your overall well-being.


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