Customer Service Representative in Lisbon

Há 2 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team in Lisbon. In this role, you will provide exceptional support to our customers via various communication channels.

About the Role

This is a full-time position that requires a strong passion for delivering outstanding customer experiences. As a Customer Service Representative, you will be responsible for resolving customer inquiries and issues efficiently, while maintaining a positive attitude and high level of professionalism.

Key Responsibilities
  • Customer Support: Provide timely and accurate responses to customer inquiries via phone, email, and chat platforms.
  • Issue Resolution: Troubleshoot and resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
  • Knowledge Management: Stay up-to-date with product and service knowledge to offer precise and helpful solutions to customers.
Requirements
  • Language Skills: Fluency in Italian (both written and spoken) is essential for this role.
  • Cultural Fit: Previous experience in customer support or a related field is a plus, but not mandatory. What matters most is your excellent communication, problem-solving, and active listening skills.
  • Flexibility: You must be able to work rotational shifts, including weekends and holidays, between 7 AM and 11 PM.
Benefits and Salary

We offer a competitive salary of approximately €30,000 - €40,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, wellness programs, paid time off, and career development opportunities.



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