German Language Customer Service Representative Position
Há 5 dias
**Cross Border Talents** is seeking a skilled German-speaking customer service representative to join our team in Lisbon, Portugal.
**Job Summary:**We are looking for an experienced professional with excellent communication skills and a strong command of the German language to provide top-notch customer support to our clients. As a customer service representative, you will be responsible for assisting clients with technical issues related to website solutions.
The ideal candidate will have a minimum C2 level in German and be able to communicate effectively with customers via phone, email, and chat. You will also have strong problem-solving skills and the ability to work in a fast-paced, rotating shift environment.
In this role, you will have the opportunity to work with a talented team, receive extensive training, and enjoy competitive benefits, including health and life insurance, a signing bonus, and career growth opportunities.
**Key Responsibilities:**- Provide technical support to clients using our website solutions, troubleshooting and resolving issues efficiently.
- Communicate clearly and professionally with German-speaking customers through various channels, ensuring their concerns are addressed promptly.
- Collaborate with internal teams to resolve complex customer issues and provide accurate information to clients.
- Maintain high levels of customer satisfaction by delivering timely and effective resolutions to client queries.
- Fluency in German (Minimum C2 level) and English proficiency (B2 level) preferred.
- Previous experience in customer service, particularly in technical support or the IT industry, is an advantage.
- Strong problem-solving skills, attention to detail, and ability to multitask in a dynamic environment.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Competitive salary: €30,000 - €40,000 per year, depending on experience.
- Comprehensive health and life insurance from day one.
- Career growth opportunities within Cross Border Talents, promoting from within and offering clear advancement paths.
- Signing bonus: A special incentive for new joiners.
- Extensive training provided to help you succeed in the role.
- Meal and transport allowances: Support for onsite work-related expenses.
- Work equipment: The company will provide all necessary tools for your work.
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