German Language Customer Service Representative Position

Há 5 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

**Cross Border Talents** is seeking a skilled German-speaking customer service representative to join our team in Lisbon, Portugal.

**Job Summary:**

We are looking for an experienced professional with excellent communication skills and a strong command of the German language to provide top-notch customer support to our clients. As a customer service representative, you will be responsible for assisting clients with technical issues related to website solutions.

The ideal candidate will have a minimum C2 level in German and be able to communicate effectively with customers via phone, email, and chat. You will also have strong problem-solving skills and the ability to work in a fast-paced, rotating shift environment.

In this role, you will have the opportunity to work with a talented team, receive extensive training, and enjoy competitive benefits, including health and life insurance, a signing bonus, and career growth opportunities.

**Key Responsibilities:**
  • Provide technical support to clients using our website solutions, troubleshooting and resolving issues efficiently.
  • Communicate clearly and professionally with German-speaking customers through various channels, ensuring their concerns are addressed promptly.
  • Collaborate with internal teams to resolve complex customer issues and provide accurate information to clients.
  • Maintain high levels of customer satisfaction by delivering timely and effective resolutions to client queries.
**Required Skills and Qualifications:**
  • Fluency in German (Minimum C2 level) and English proficiency (B2 level) preferred.
  • Previous experience in customer service, particularly in technical support or the IT industry, is an advantage.
  • Strong problem-solving skills, attention to detail, and ability to multitask in a dynamic environment.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
**Benefits:**
  • Competitive salary: €30,000 - €40,000 per year, depending on experience.
  • Comprehensive health and life insurance from day one.
  • Career growth opportunities within Cross Border Talents, promoting from within and offering clear advancement paths.
  • Signing bonus: A special incentive for new joiners.
  • Extensive training provided to help you succeed in the role.
  • Meal and transport allowances: Support for onsite work-related expenses.
  • Work equipment: The company will provide all necessary tools for your work.


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