German Customer Service Representative
Há 3 dias
Are you passionate about delivering exceptional customer experiences and leveraging technology to drive business success? If so, this role may be the perfect fit for you. As a German Customer Service Representative with Cross Border Talents, you will have the opportunity to work with a global leader in the BPO industry and provide top-notch support to their customers.
**Job Overview**
We are seeking a highly skilled and motivated individual to join our team as a German Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, and other communication channels. Your mission will be to resolve customer inquiries and issues in a timely and professional manner, while also maintaining accurate records of customer interactions.
**Key Responsibilities**
- Provide excellent customer service to clients via phone, email, and other communication channels;
- Resolve customer inquiries and issues in a timely and professional manner;
- Maintain accurate records of customer interactions;
- Work collaboratively with the team to achieve sales and customer satisfaction goals;
**Requirements**
- Fluency in German (C1/C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing speed: 20 words per minute;
- Availability to work in rotating shifts;
- Good computer skills;
- Any kind of previous experience or contact with clients;
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility;
**Benefits**
- Competitive salary: €45,000 - €60,000 per year;
- Performance and Language bonus;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Private health insurance after 6 months of contract signature;
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your flight expenses;
This is an exciting opportunity to join a dynamic team and take your career to the next level. If you are passionate about customer service and have a strong desire to succeed, we encourage you to apply.
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