German Speaking Customer Service Representative
4 semanas atrás
Customer Service in Lisbon
We are seeking a highly motivated and proficient German-speaking customer service representative to join our team in Lisbon.
About Us
Nestled in the heart of Lisbon's e-commerce sector, we deliver exceptional customer experiences. Our diverse team is driven by talent, creativity, and innovation, making significant strides in the e-commerce landscape.
Position Overview
As a German-speaking customer service representative, you will be at the forefront of ensuring customer satisfaction and fostering positive interactions with our German-speaking clientele.
Key Responsibilities
- Customer Interaction: Engage with German-speaking customers through various channels, such as phone, email, and chat, addressing inquiries, and delivering timely solutions.
- Language Expertise: Utilize your proficiency in German to communicate effectively and empathetically, ensuring a personalized and positive customer experience.
- Issue Resolution: Efficiently resolve customer concerns, showcasing problem-solving skills and a commitment to surpassing customer expectations.
- Product Knowledge: Gain a comprehensive understanding of our e-commerce offerings to provide accurate information, enhancing the overall customer experience.
- Collaboration: Work collaboratively with cross-functional teams, sharing insights, and contributing to continuous improvements in customer support practices.
Requirements
- German Fluency: Proficiency in spoken and written German is essential to effectively engage with our German-speaking customers.
- Critical Thinking: Strong analytical skills and a commitment to delivering exceptional customer service with a positive attitude.
- Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to evolving customer needs and industry trends.
Benefits
- Competitive Salary: Receive a competitive salary reflecting your valuable contributions to our customer service team.
- Relocation Package: For international candidates, take advantage of our comprehensive relocation package, including flight tickets to Lisbon and accommodation support for a smooth transition.
- Health and Life Insurance: Comprehensive coverage for health and life insurance, prioritizing your well-being and providing peace of mind.
Estimated Annual Salary: $55,000 - $65,000
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