German-Speaking Customer Service Representative
Há 7 dias
We are seeking a highly skilled German-Speaking Customer Service Representative to join our dynamic team in Lisbon, Portugal. This is an exciting opportunity for a motivated individual to work alongside an international team, providing exceptional customer service and enhancing the experience of German-speaking clients.
Key Responsibilities:
- Customer Support: Assist customers via multiple communication channels, ensuring their inquiries are resolved quickly and effectively.
- Web Services Expertise: Develop a deep understanding of our web services, offering accurate and helpful information to customers.
- Problem-Solving: Troubleshoot and resolve customer issues, providing effective and personalized solutions.
- Communication: Communicate clearly, professionally, and empathetically with customers to ensure their needs are met.
- Collaboration: Work closely with team members and other departments to escalate and resolve complex issues.
- Customer Feedback: Gather and report valuable customer feedback to improve service quality.
- Documentation: Log customer interactions and resolutions accurately in internal systems.
Requirements:
- Language Skills: Fluent in German and at least intermediate English (B2). You should be able to communicate effectively in both languages.
- Experience: Previous experience in customer service is beneficial, but not mandatory. We value a strong willingness to learn and develop.
- Skills:
- Communication: Excellent verbal and written communication skills in both German and English.
- Problem-Solving: Strong troubleshooting skills and the ability to offer quick solutions.
- Customer-Oriented: A passion for delivering excellent customer service and maintaining long-term relationships.
- Adaptability: Comfort in a fast-paced environment and ability to adjust to new challenges.
- Team Player: Ability to work well with colleagues to achieve common goals.
- Tech-Savvy: Basic computer skills and the ability to learn new web-based tools and applications.
Benefits:
- Estimated Salary: €35,000 - €45,000 per annum, depending on experience.
- Relocation Package: For those relocating from abroad, we offer a full relocation package, including flight tickets and accommodation support.
- Health & Life Insurance: Comprehensive health and life insurance coverage starting on day one.
- Meal Allowance: A daily meal allowance to help with food expenses.
- Transport Allowance: Monthly transport allowance for your daily commute.
- Career Growth: Opportunities for career development and advancement within the company.
- Training & Development: Continuous learning and development programs to enhance your skills and career prospects.
- Work-Life Balance: A supportive environment that values your well-being and work-life balance.
- Vibrant Location: Work in Lisbon, one of Europe's most exciting and culturally rich cities, known for its beautiful architecture, delicious food, and sunny weather.
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