German Language Customer Service Representative
1 dia atrás
About German-World, Inc.
We are a leading company partnering with top BPO/outsourcing firms. Our goal is to connect talented individuals with exciting career opportunities in customer service. We currently have an opening for a highly skilled German-speaking customer service expert to join our team in Lisbon, Portugal.
Primary Responsibilities
- Provide exceptional customer service via phone and email, responding promptly and professionally to inquiries and issues.
- Offer accurate and detailed product information, including drone specifications and features.
- Assist customers with product setup, troubleshooting, and usage guidance.
- Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
- Process customer orders, returns, and exchanges, keeping them informed about order status.
- Stay up-to-date on the latest drone models, software updates, and industry trends.
- Recommend products based on customer needs and preferences.
Requirements
- A very high level of German language proficiency (C1) in both spoken and written forms.
- Excellent English skills.
- Superior organizational abilities and interpersonal skills.
- The capacity to empathize with customers, analyze their problems, and provide tailored solutions.
- Ability to work effectively within a team, be approachable, and adapt quickly to new environments.
The Offer
- An attractive base salary.
- A comprehensive relocation package, including flight reimbursement and accommodation benefits, for those who need it.
- Ongoing training and development opportunities to cultivate a rewarding career in a dynamic field.
- A Performance Bonus and End of Contract Bonus.
- Access to Employee Assistance Program – confidential guidance and support.
- Inclusion in Employee Benefits Club – exclusive perks and rewards as a valued member of our organization.
- The option to sign-up for Discounted Private Health Insurance.
Estimated Annual Salary: €55,000 - €70,000, depending on experience and qualifications.
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