German Language Customer Service Representative

1 dia atrás


Lisboa, Lisboa, Portugal German-World, Inc Tempo inteiro

About German-World, Inc.

We are a leading company partnering with top BPO/outsourcing firms. Our goal is to connect talented individuals with exciting career opportunities in customer service. We currently have an opening for a highly skilled German-speaking customer service expert to join our team in Lisbon, Portugal.

Primary Responsibilities

  • Provide exceptional customer service via phone and email, responding promptly and professionally to inquiries and issues.
  • Offer accurate and detailed product information, including drone specifications and features.
  • Assist customers with product setup, troubleshooting, and usage guidance.
  • Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
  • Process customer orders, returns, and exchanges, keeping them informed about order status.
  • Stay up-to-date on the latest drone models, software updates, and industry trends.
  • Recommend products based on customer needs and preferences.

Requirements

  • A very high level of German language proficiency (C1) in both spoken and written forms.
  • Excellent English skills.
  • Superior organizational abilities and interpersonal skills.
  • The capacity to empathize with customers, analyze their problems, and provide tailored solutions.
  • Ability to work effectively within a team, be approachable, and adapt quickly to new environments.

The Offer

  • An attractive base salary.
  • A comprehensive relocation package, including flight reimbursement and accommodation benefits, for those who need it.
  • Ongoing training and development opportunities to cultivate a rewarding career in a dynamic field.
  • A Performance Bonus and End of Contract Bonus.
  • Access to Employee Assistance Program – confidential guidance and support.
  • Inclusion in Employee Benefits Club – exclusive perks and rewards as a valued member of our organization.
  • The option to sign-up for Discounted Private Health Insurance.

Estimated Annual Salary: €55,000 - €70,000, depending on experience and qualifications.



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