German Customer Service Representative

2 meses atrás


Lisboa, Lisboa, Portugal Boardroom Appointments Tempo inteiro
Customer Service Professional

We are seeking a highly skilled German Customer Service Representative to join our team at Boardroom Appointments. As the primary point of contact for customers, you will play a crucial role in ensuring seamless customer experiences and satisfaction.

The ideal candidate will possess excellent communication and argumentation skills, as well as strong technology and computer skills. A native or near-native level of German is required, along with fluency in English (minimum C1 level). A high school education diploma is also necessary.

In this role, you will be responsible for:

  • Responding promptly to customer inquiries and concerns via phone, email, or chat
  • Resolving customer issues and complaints effectively and efficiently
  • Managing high volumes of inbound and outbound calls
  • Maintaining accurate records of customer interactions and transactions
  • Providing up-to-date product and service information to customers
  • Escalating customer issues to the appropriate department or manager as needed

You will also collaborate with other departments to resolve customer issues and concerns, while maintaining a positive and professional attitude at all times.

A relocation package is available for candidates relocating from abroad.

The estimated salary for this position is $45,000 - $55,000 per annum, depending on experience and qualifications.

Requirements

To be considered for this role, you must have:

  • A high school education diploma
  • A native or near-native level of German
  • Fluency in English (minimum C1 level)
  • Excellent communication and argumentation skills
  • Strong technology and computer skills

Becoming a part of our team at Boardroom Appointments means being part of a dynamic and supportive environment where you can grow and develop your skills.



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