Customer Service Representative for German Speaking Clients

Há 3 dias


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

Job Title: Customer Service Representative for German Speaking Clients

Location: Lisbon, Portugal

Working Hours:

  • Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts)
  • Saturday and Sunday: 08:00 AM to 05:00 PM

Days Off: 2 days off per week (Rotational)

About the Role:

Tn Portugal is seeking a highly skilled Customer Service Representative fluent in German to join our team in Lisbon. This position requires delivering exceptional customer support to German-speaking clients.

The successful candidate will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a seamless customer experience. The role involves working in rotational shifts, providing a dynamic and flexible work environment.

Key Responsibilities:

Provide Excellent Customer Service: Respond to customer inquiries via phone, email, or chat, addressing their concerns and resolving issues professionally.

Log and Track Interactions: Ensure customer interactions are accurately logged and tracked in our CRM system.

Collaborate with the Team: Work closely with the team to improve service processes and enhance the customer experience.

Meet Performance Targets: Meet and exceed performance targets, such as response time and customer satisfaction metrics.

Requirements:

Language Skills: Fluency in German (both written and spoken).

Previous Experience: Previous customer service or call center experience is an asset.

Communication Skills: Strong communication skills with a customer-focused approach.

Problem-Solving Abilities: Strong problem-solving abilities and attention to detail.

Team Player: Ability to work independently and collaboratively as part of a multicultural team.

Flexibility: Flexibility to work in rotational shifts, including weekends.

Estimated Salary: €25,000 - €35,000 per year, depending on experience.

Benefits:

Performance Bonus: Monthly performance-based bonus.

Welcome Bonus: Competitive salary based on experience.

Work-Life Balance: Rotational shifts and 2 days off per week ensure a healthy work-life balance.

Training & Development: Full training provided to ensure success in the role.

Multicultural Work Environment: Collaborate with colleagues from various countries and cultures.



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