Customer Service Representative for German Speaking Clients
Há 3 dias
Job Title: Customer Service Representative for German Speaking Clients
Location: Lisbon, Portugal
Working Hours:
- Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts)
- Saturday and Sunday: 08:00 AM to 05:00 PM
Days Off: 2 days off per week (Rotational)
About the Role:
Tn Portugal is seeking a highly skilled Customer Service Representative fluent in German to join our team in Lisbon. This position requires delivering exceptional customer support to German-speaking clients.
The successful candidate will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a seamless customer experience. The role involves working in rotational shifts, providing a dynamic and flexible work environment.
Key Responsibilities:
Provide Excellent Customer Service: Respond to customer inquiries via phone, email, or chat, addressing their concerns and resolving issues professionally.
Log and Track Interactions: Ensure customer interactions are accurately logged and tracked in our CRM system.
Collaborate with the Team: Work closely with the team to improve service processes and enhance the customer experience.
Meet Performance Targets: Meet and exceed performance targets, such as response time and customer satisfaction metrics.
Requirements:
Language Skills: Fluency in German (both written and spoken).
Previous Experience: Previous customer service or call center experience is an asset.
Communication Skills: Strong communication skills with a customer-focused approach.
Problem-Solving Abilities: Strong problem-solving abilities and attention to detail.
Team Player: Ability to work independently and collaboratively as part of a multicultural team.
Flexibility: Flexibility to work in rotational shifts, including weekends.
Estimated Salary: €25,000 - €35,000 per year, depending on experience.
Benefits:
Performance Bonus: Monthly performance-based bonus.
Welcome Bonus: Competitive salary based on experience.
Work-Life Balance: Rotational shifts and 2 days off per week ensure a healthy work-life balance.
Training & Development: Full training provided to ensure success in the role.
Multicultural Work Environment: Collaborate with colleagues from various countries and cultures.
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