Highly Skilled Technical Support Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Speakit Tempo inteiro

We are recruiting a highly skilled Technical Support Specialist to join our team in Portugal. This is a fantastic opportunity for individuals who are passionate about technology and innovation, customer oriented, and have excellent communication and interpersonal skills.

**Role Purpose:** Our Technical Support Specialist will provide first-line support for technical queries related to Microsoft products, operating systems, basic networking, and PCs. They will develop an understanding of the customer's environment and service delivery requirements to deliver exceptional service. The ideal candidate will be able to listen to and understand customer problems, ask relevant questions, and resolve issues within required timescales.

Responsibilities:

  • Provide technical assistance to customers via phone, email, or chat platforms;
  • Develop and maintain knowledge of various software and applications, including Windows environments and MS Office packages;
  • Evaluate and escalate complex technical issues to ensure timely resolution;
  • Collaborate with internal teams to resolve customer issues;
  • Maintain accurate records of customer interactions and issue resolutions;
  • Continuously develop skills and knowledge to meet changing customer needs.

Requirements:

  • Proficiency in English (C2 level);
  • Knowledge of various software and applications, including Windows environments and MS Office packages;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously;
  • Flexibility to work variable hours, including evenings and weekends;
  • Degree in Computer Science, Information Technology, or related field (desirable).

What We Offer:

  • Competitive salary package (£35,000 - £45,000 per annum) depending on experience;
  • Bonuses and benefits package;
  • Ongoing training and professional development opportunities;
  • A dynamic and enthusiastic work environment;
  • Opportunities for career growth and advancement.

About Us:

Speakit is a global leader in language technology, committed to delivering innovative solutions that improve human interaction. Our team is dedicated to providing exceptional customer service, and we are looking for talented individuals who share our passion for technology and customer satisfaction.



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