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Highly Skilled Technical Support Expert
2 meses atrás
Job Summary
We are seeking a Highly Skilled Technical Support Expert to join our team at Konecta Portugal.
About Us
Konecta Portugal is a leading provider of customer experience solutions, and we're looking for talented professionals like you to help us deliver exceptional service to our clients.
Job Description
As a Highly Skilled Technical Support Expert, you will be responsible for providing technical assistance and support to our clients. This will involve troubleshooting issues, walking clients through solutions, and documenting issues and solutions in our database.
Requirements
To succeed in this role, you will need:
- Technical Support and Troubleshooting skills
- Analytical Skills
- Customer Support and Customer Satisfaction skills
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment
- Bachelor's degree in Information Technology or related field
- 2/3 years of professional experience providing L2 support
- Experience with CRM tools and customer support software is a plus
- Native in German (mandatory)
- Fluent in English (mandatory)
Salary and Benefits
Our estimated salary range for this position is between €45,000 - €60,000 per annum, depending on your level of experience.
In addition to a competitive salary, we offer a comprehensive benefits package, including:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) or pension plan
- Generous paid time off
- Flexible working hours
- Professional development opportunities