Technical Support Solutions Expert

3 semanas atrás


Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiro

**Company Overview**

With over 17,000 employees worldwide, Microsoft Corporation is a global leader in technology and innovation. Our mission is to empower every person and organization on the planet to achieve more.

**Job Description**

We are seeking a highly skilled Senior Technical Support Solutions Expert to join our team. As a key member of our Customer Service & Support (CSS) organization, you will be responsible for delivering exceptional customer support and resolving complex technical issues.

**Key Responsibilities:**

  • Owning, investigating, and solving complex customer technical issues
  • Collaborating with internal teams to provide seamless support experiences
  • Leveraging troubleshooting tools and practices to resolve issues efficiently
  • Building communities and sharing knowledge through readiness programs, technical coaching, and mentoring
  • Engaging with Microsoft Engineering/Supportability teams to drive product improvements

**Required Skills and Qualifications:**

  • Hands-on experience in technical support, technical consulting, or information technology
  • Experience working in a global customer service environment resolving complex technical issues
  • Knowledge of sys-admin, active directory, SCCM- Config Manager, Cloud, Intune/MDM
  • Fluency in English language, both reading and writing
  • Portuguese or Spanish language skills an advantage

**Benefits:**

  • Competitive salary: $120,000 - $180,000 per annum
  • Industry-leading healthcare benefits
  • Educational resources and training opportunities
  • Discounts on Microsoft products and services
  • Maternity and paternity leave
  • Generous time away and giving programs

**Additional Information:

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.



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