Tech Support Expert for Enterprise Solutions

2 semanas atrás


Lisboa, Lisboa, Portugal Hartmann Recruitment Tempo inteiro

Company Overview
Hartmann Recruitment is a renowned recruitment agency specializing in matching top talent with leading organizations. Our expertise lies in finding the perfect candidates to drive business growth and success.

Salary
We offer a competitive salary package, estimated at €55,000 - €65,000 per annum, commensurate with experience and qualifications. This generous compensation reflects our commitment to attracting and retaining exceptional professionals like yourself.

Job Description
The role of a Technical Support Specialist at Hartmann Recruitment involves providing expert assistance to Microsoft enterprise customers. You will be responsible for resolving complex technical issues related to Office 365, Microsoft Teams, and Azure Active Directory. Your strong technical expertise, combined with excellent communication skills, will enable you to deliver exceptional customer support and ensure seamless service delivery.

Key Responsibilities:
• Provide timely and effective technical support to Microsoft enterprise customers
• Troubleshoot technical problems and collaborate with engineers, product groups, and management to find optimal solutions
• Maintain high standards of customer satisfaction through efficient issue resolution and proactive communication
• Ensure all requests adhere to the Service Level Agreement (SLA) and document technical work for future reference

Required Skills and Qualifications
To excel in this role, you will need:

• Strong technical expertise in Office 365, Exchange Online, and networking protocols (Kerberos, DNS, NTLM, etc.)
• Experience working with Azure Active Directory Connect, Active Directory, and PowerShell
• Excellent communication skills in Czech and English (both written and spoken)
• A customer-focused mindset with the ability to thrive in a fast-paced, dynamic environment

Benefits
Hartmann Recruitment offers a comprehensive benefits package, including:

• Competitive salary and meal allowances
• Health insurance starting from day one
• Relocation package: Assistance with your move to Lisbon, including a fully equipped company-rented apartment for the first 14 months, with all expenses covered
• Flight reimbursement and a free annual flight back to your home country
• Continuous development opportunities and access to Microsoft's latest technology



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