Tech Support Expert

Há 2 dias


Lisboa, Lisboa, Portugal Supportyourapp Tempo inteiro

**Job Summary:**

We are seeking a skilled Tech Support Expert to join our team at SupportYourApp. As a key member of our support team, you will provide exceptional technical support to customers via various channels, build strong relationships, and stay up-to-date with the latest technology.

**About Us:

SupportYourApp is a leading provider of outsourced customer support services to tech companies worldwide. With over 13 years of experience and operations in 8 hubs globally, we offer a unique opportunity to work with a multicultural team and contribute to the growth of innovative tech solutions.

**Key Responsibilities:

* Provide timely and effective technical support to customers via phone, email, and chat*

* Build and maintain positive relationships with customers through active listening, empathy, and clear communication*

* Stay updated on the latest technologies and products to ensure expert knowledge*

* Collaborate with colleagues to achieve shared goals and objectives*

**Requirements:

* Excellent written and spoken English skills (C1 level)*

* Strong interest in golf*

* Ability to work independently and as part of a team*

* Personal laptop or computer with at least 8Gb of RAM and stable internet connection*

**Preferred Qualifications:

* Experience in customer support*

* Knowledge of golf rules and equipment*

* Familiarity with CRM systems*

**Benefits and Perks:

* Fixed schedule: Monday to Friday, 10 AM–6 PM, CET*

* Opportunity to work fully remotely*

* Inclusive international environment*

* Compensation in USD*

* Good bonuses for referring friends*

* Paid intensive training and probation*

* Work-life balance*

* Responsive management interested in your growth and long-lasting cooperation*

* Greenhouse conditions for self-development*

**Salary:** $50,000 - $60,000 per annum*

**Additional Information:** If you're passionate about providing exceptional customer support and working in a dynamic international environment, please send your CV highlighting your outstanding skills. Visit our website for more information.



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