Tech Support Specialist
Há 3 dias
Cross Border Talents is a leading provider of innovative solutions for global businesses. We are currently seeking a skilled Tech Support Specialist to join our team in Lisbon, Portugal. As a Tech Support Specialist, you will be responsible for delivering exceptional customer experiences to international clients.
About the RoleThis exciting opportunity involves working on an exclusive technical project for a well-known search engine company. As a Tech Support Specialist, you will be part of a dynamic and fast-paced environment, utilizing your native-level German skills to assist and connect with customers. Your primary responsibility will be to troubleshoot technical queries, empower users, and provide outstanding support.
Key Responsibilities- Providing technical assistance to international customers via various communication channels
- Troubleshooting complex technical issues and resolving customer queries efficiently
- Empowering users by providing clear and concise explanations and guidance
To be successful in this role, you will need to possess:
- A native or fluent level of German (C2) and English (B2)
- Strong tech savviness, including passion for technology and ability to troubleshoot effectively
- Excellent communication and empathy skills to deliver top-notch customer service
- Adaptability and comfort with rotational shifts and dynamic workflows
The base salary for this position is €1,100 per month (14 payments/year), plus a performance bonus of up to €120 per month for meeting key performance indicators. Additionally, you will receive a meal allowance of €7.23 per day and a transport allowance of €20 per month. You will also have access to comprehensive health insurance from day one, with free coverage after six months.
BenefitsAs a Tech Support Specialist with Cross Border Talents, you can expect:
- A gateway to the tech world, working with cutting-edge technology and becoming part of a world-renowned brand's customer support initiative
- An international environment, collaborating in a diverse and multicultural team where your German expertise will shine
- Career progression opportunities based on performance and dedication
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