Global Tech Support Specialist
Há 6 dias
Company Overview
Headhunt International is a leading provider of customer service solutions for the tech industry. Our team works closely with top tech leaders to deliver exceptional support experiences.
Salary
The estimated monthly salary for this role is €2,500 + 2 extra salaries per year, plus competitive benefits and discounts.
Job Description
We are seeking a highly skilled Global Tech Support Specialist to join our team in Athens, Greece. As a specialist, you will be responsible for identifying customers' needs and delivering appropriate solutions, including sales. You will guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
Key Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
- Assist customers to place an order and resolve related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face, assisting customers with account issues
Requirements
To succeed in this role, you will need to have excellent communication skills, fluency in Japanese and English, and experience with sales and technical research skills. Additionally, you should have an empathetic soul with matching communication skills and a positive attitude.
Benefits
- Complete support to help you ease your relocation to Greece (flight tickets, hotel accommodation, and support with house searching process)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
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