Technical Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Team Global Tempo inteiro
About Team Global

Team Global is an ecosystem of successful brands working together to provide SMB customers with expertise and services. Our broad product offering makes us a one-stop partner for online businesses across Europe.

About the Job

We are seeking a Technical Support Specialist to handle support requests, document actions, and escalate issues when needed. You will manage incoming support tickets, install and configure operating systems (Windows, Mac, Linux) and software, set up IT equipment, and troubleshoot errors.

Responsibilities
  • Managing incoming support requests and documenting them in the ticketing system
  • Simple administration of our Active Directory
  • Installing and configuring client operating systems and software
  • Configuring/troubleshooting technical issues
Requirements

To succeed in this role, you will need 3-5 years of experience in IT Support, excellent problem-solving skills, strong verbal and written communication skills (English and Portuguese), and customer service orientation.

Benefits

You will enjoy a competitive salary (£40,000 - £60,000 per annum) and opportunities to work in a team environment. At Team Global, we value respect, openness, and trusted collaboration.



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