Technical Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

Job Title: Technical Support Specialist

Job Description:



Headhunt International is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.



Responsibilities:




  • Identify customers' needs and deliver appropriate solutions, including sales and troubleshooting
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  • Turn every customer into a happy customer
  • Exchange ideas and solutions with your colleagues
  • Enjoy your time in Greece


Requirements:




  • Fluent Slovak
  • Excellent communication skills
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
  • A sponge that is willing to soak up all the knowledge and experience we offer


What We Offer:




  • Complete support to help you ease your relocation to Greece (Headhunt International provides flight tickets expenses, hotel accommodation, support with the house searching process at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age


Greece has enviable history and culture, climate and cuisine - and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network.


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