Technical Support Specialist Position

2 meses atrás


Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team in Germany.

The ideal candidate will have excellent technical skills, strong analytical abilities, and excellent communication skills in German and English.

The Technical Support Specialist will be responsible for providing technical assistance and support to our clients, troubleshooting issues, and documenting solutions in our database.

The successful candidate will also collaborate with our support team to provide exceptional customer service.

Key Responsibilities:

  • Provide technical assistance and support to clients
  • Troubleshoot issues and document solutions
  • Collaborate with support team to provide exceptional customer service
  • Excellent written and verbal communication skills in German and English

Requirements:

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Satisfaction skills
  • Excellent written and verbal communication skills in German and English
  • Ability to work effectively in a team environment
  • Bachelor's degree in Information Technology or related field
  • 2/3 years of professional experience providing L2 support
  • Experience with CRM tools and customer support software is a plus
  • Native in German (mandatory)
  • Fluent in English (mandatory)

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