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SAP Technical Support Specialist
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Support Specialist Role Overview
We are seeking an experienced Support Specialist to join our international team in Portugal. As a Support Specialist, you will be responsible for providing timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions.
Key Responsibilities:
• Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues.
• Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base.
• Document known issues and create solutions for common problems.
• Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements.
_REQUIRED QUALIFICATIONS:_
• Undergraduate or graduate degree in a relevant field, e.g., Business Administration, Logistics, Information Technology.
• 3 years of experience in solution support or a related IT role.
• Experienced on IT Support Levels (L1, L2, L3 and L4).
• Experience with end-to-end business process, application configurations.
• Experience on SAP (FI, MM and SD) technical support and assistance to end users.
• Previous experience in Supply Chain, Logistics (plus).
• Fluent in English.
About Us:
We are Michael Page Portugal, a leading recruitment agency specializing in professional recruitment services. We offer a great opportunity to join a dynamic team and work with international clients in the logistics area.
