Technical Support Specialist

Há 6 dias

Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

Job Overview

Michael Page Portugal is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions.

About the Role

We are looking for an experienced professional with a strong background in IT support and a proven track record of providing excellent customer service. The ideal candidate will have experience with end-to-end business processes, application configurations, and technical support for SAP (FI, MM, and SD). In addition to providing technical assistance, the successful candidate will also be responsible for maintaining detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base.

Responsibilities

  • Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions.
  • Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues.
  • Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base.
  • Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues.
  • Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements.
  • Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions.
  • Continuously monitor systems and applications to proactively identify and address potential issues before they impact users.

Requirements

  • Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology.
  • 3 years of experience in solution support or a related IT role.
  • Experienced on IT Support Levels (L1, L2, L3, and L4).
  • Experience with end-to-end business process, application configurations.
  • Experience on SAP (FI, MM, and SD) technical support and assistance to end users.
  • Previous experience in Supply Chain, Logistics.

What We Offer

  • A competitive salary range of €40,000 - €60,000 per year, depending on experience.
  • The opportunity to work with a dynamic team and contribute to the success of our organization.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A collaborative and supportive work environment that values teamwork and open communication.

How to Apply

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter explaining why you are the ideal candidate for this role.

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