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Technical Support Specialist for SAP Logistics
2 meses atrás
Job Description:
SAP Support Analyst
About Our Client:
An international client in the Logistics area is seeking a Support Specialist with experience in SAP.
Key Responsibilities:
- Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;
- Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues;
- Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base;
- Communicate technical information and solutions clearly to non-technical users;
- Collaborate with cross-functional teams to address complex technical problems;
- Provide training and guidance to users on how to effectively use software applications;
- Test software updates to ensure they do not introduce new issues;
- Continuously monitor systems and applications to proactively identify potential issues;
- Ensure high levels of customer satisfaction by resolving issues promptly and effectively.
Requirements:
- Undergraduate or graduate degree in Business Administration, Logistics, Information Technology, or related field;
- 3 years of experience in solution support or a related IT role;
- Experience with IT Support Levels (L1, L2, L3, and L4);
- Experience with end-to-end business process, application configurations;
- Experience with SAP (FI, MM, and SD) technical support;
- Fluent in English.
Benefits:
Great opportunity to join an international company and a dynamic team.
What We Are Looking For:
SAP support, Support, Suporte de SAP, ERP Support.
Estimated Salary:
€40,000 - €60,000 per annum, depending on experience and qualifications.
