Technical Support Specialist for SAP Logistics

2 meses atrás


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

About the Role

Our client, a leading international player in the Logistics sector, is seeking an experienced Technical Support Specialist with expertise in SAP to join their team. This is an exciting opportunity to work with a dynamic organization and contribute to the success of their operations.

Key Responsibilities

  • Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;
  • Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues; this may involve remote assistance, phone support, or on-site visits;
  • Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base;
  • Document known issues and create solutions for common problems;
  • Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues;
  • Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements;
  • Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues;
  • Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions;
  • Continuously monitor systems and applications to proactively identify and address potential issues before they impact users;
  • Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously. Collect feedback and provide insights for product improvement;
  • Stay updated on industry trends, best practices, and emerging technologies. Share knowledge and expertise with the support team and other stakeholders;
  • In addition, you will support solution owners in solution analysis, design, development, implementation, and testing.

About You

We are looking for an experienced Technical Support Specialist with a strong background in SAP and Logistics. Your ideal profile includes:

  • An undergraduate or graduate degree in a relevant field, such as Business Administration, Logistics, or Information Technology;
  • A minimum of 3 years of experience in solution support or a related IT role;
  • Experience with IT Support Levels (L1, L2, L3, and L4);
  • Knowledge of end-to-end business processes and application configurations;
  • Experience with SAP (FI, MM, and SD) technical support and assistance to end-users;
  • A solid understanding of Supply Chain and Logistics principles;
  • Fluency in English is essential.

Benefits

This is a great opportunity to join a dynamic team and grow your career with our client. As a Technical Support Specialist, you can expect:

  • A competitive salary range: €40,000 - €60,000 per annum, depending on experience;
  • Ongoing professional development and training opportunities;
  • The chance to work with a leading international company in the Logistics sector;
  • A collaborative and supportive team environment;
  • The opportunity to contribute to the success of our client's operations.


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