IT Network Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Tech Domain Tempo inteiro

Company Overview: Tech Domain is a forward-thinking company that offers cutting-edge technology solutions to clients worldwide. We are committed to delivering high-quality services and innovative products.


Salary: €15 - €30 per hour, based on your location and expertise.



About the Job



We are seeking an experienced IT Network Support Specialist to join our team. As an onsite support engineer, you will provide technical assistance to clients in their area, focusing on L1 & L2 IT/Networking tasks such as desktop support, server/rack hardware installation and replacement, and on-site assistance via remote access.



This role involves working independently, providing expert-level support to clients, and collaborating with our team to ensure seamless service delivery. You will have the opportunity to work on various projects, utilizing your skills in system desktop administration, customer service, incident/change/release management, and support for third-party applications on Windows platforms.



Key Responsibilities:



  • Provide onsite technical support to clients in their area
  • Work on L1 & L2 IT/Networking tasks such as desktop support, server/rack hardware installation and replacement
  • Offer on-site assistance via remote access to clients
  • Utilize programming techniques for various initiative activities
  • Maintain a basic understanding of DHCP, DNS, IP addressing, wireless LAN setup, Ethernet desktop configuration issues, and subnetting
  • Troubleshoot technical issues with different operating systems (iOS, Android, Windows, Blackberry)


Requirements and Qualifications



To succeed in this role, you should possess:



Expertise in: System Desktop Administration, Customer Service, Incident/Change/Release Management, and Support for various third-party applications on Windows Platforms


Professionally trained & certified in: IT Infrastructure Library & Windows Server Administration


Basic understanding of: DHCP, DNS, IP addressing, wireless LAN setup, Ethernet desktop configuration issues, and subnetting


Technical troubleshooting experience: Different OS (iOS, Android, Windows, Blackberry)



What We Offer



We offer a competitive hourly rate of €15 - €30, depending on your location and expertise. As an IT Network Support Specialist, you will have the opportunity to work on various projects, develop your skills, and contribute to the success of our clients.



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