IT Network Support Expert
Há 12 horas
Phiture is partnering with a growing platform specializing in integrated network and digital solutions for the hospitality industry. With a unique focus on high-speed internet access, entertainment systems, and converged network solutions, this company is committed to helping hotels enhance their guest experience through seamless connectivity and digital integration.
Your RoleAs an IT Network Support Expert in Networking, you will provide turnkey support to all installed-base customers across the platform's range of services. You'll work within a high-demand technical environment, focusing on networking-related inquiries and systems support, ensuring swift and effective issue resolution or escalation when necessary.
- Serve as the Tier 2 technical contact, quickly assessing and investigating network issues to resolve them or escalate as needed.
- Act as the primary support for networking-related technical issues, providing remote troubleshooting and detailed operational assessments to meet customer needs.
- Deliver exemplary customer service by handling all support requests via phone, email, and ticketing systems, with a strong focus on network and connectivity troubleshooting.
- Analyze data to identify the root causes of technical problems, performing remote testing and using diagnostic software as necessary to restore optimal network performance.
- Support systems' operation by maintaining and testing equipment, offering troubleshooting solutions, and ensuring high-performance network configurations.
To succeed in this role, you should have:
- Proficiency in English (C1); knowledge of German, French, Italian, Spanish, or Portuguese is a plus.
- Strong analytical and problem-solving skills, with a history of effective multitasking and network troubleshooting.
- Exceptional communication skills, with a proven ability to adapt your interaction style to meet customer needs.
- A solid technical background in TCP/IP and networking protocols (Switching, Routing) and familiarity with network operations.
- Hands-on experience in managing both LAN and MAN (Layer 2 & Layer 3) and in handling Wireless Networks (802.11x).
- Familiarity with common industry brands and hardware configurations in production environments.
- Network vendor technical certifications (e.g., Aruba, Ruckus, Cisco, Brocade).
We offer a competitive base salary: $60,000 - $80,000 per year, depending on qualifications and experience. We also provide:
- A convenient office location in central Lisbon.
- A dynamic, multicultural team with ample career growth opportunities.
- A meal allowance + Private Health Insurance.
- Shift flexibility: Primarily 07:00-16:00 or 13:00-22:00, with night shifts rarely required.
- Ongoing training and professional development in a high-growth field.
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