Global ServiceNow IT Support Expert

4 semanas atrás


Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

**Job Summary:**

We are seeking a skilled Global ServiceNow IT Support Expert to join our team at Siemens Mobility.

**About the Role:**

This is an exciting opportunity to work in an international corporation and take your career to the next level. As a Global ServiceNow IT Support Expert, you will be responsible for providing top-notch support to our clients using ServiceNow ITSM environment.

**Key Responsibilities:**

• Monitor and handle incident tickets efficiently, documenting results based on knowledge transfer sessions
• Conduct first analysis of incoming incidents, qualify and pre-clarify them to understand user requirements
• Communicate with users' communities effectively
• Resolve incidents, explaining complex solutions in a user-friendly manner, and escalate when necessary
• Create backend and end-user self-help knowledge articles to ensure better support for recurring incidents
• Develop and run basic scripts to resolve incidents
• Key Skills: Fluent English skills (written and verbal), excellent communication skills in multi-provider environments, previous work experience in ServiceNow ITSM environment (2+ years), management soft skills, strong analytical skills, scripting experience, good understanding of Incident & other ITSM Processes

**What We Offer:**

Exciting work in an international corporation, attractive career path in the area of ServiceNow (possible development/consultant roles), necessary tools provided, remote or hybrid work arrangement.
Estimated salary: €45,000 - €65,000 per year, depending on location and experience.


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