Network Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Cisco Tempo inteiro

Network Support Specialist

At Cisco, we're seeking a skilled Network Support Specialist to join our team. As a key member of our support organization, you'll be responsible for providing expert-level technical support to our customers. This role involves working closely with our 24x7 support team to ensure seamless support across all time zones. Your primary focus will be on supporting premium support accounts, providing named support engineers who understand our customers' networks and teams. You'll work on customer problems, optimize their networks, provide training, and collaborate on joint proactive projects.

Requirements:

  • 5-7 years of support experience in a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization
  • Excellent communication skills in English
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience
  • Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred)
  • Experience with Cloud/SaaS software products is highly desirable

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