Technical Support Specialist Network Engineer

Há 1 mês


Lisboa, Lisboa, Portugal Planet Tempo inteiro

Job Summary

We are seeking a skilled Technical Support Specialist to provide level 1 support for our network infrastructure. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and working collaboratively with internal teams.

Key Responsibilities

  • Provide level 1 technical support for network-related issues
  • Responsible for troubleshooting and resolving technical issues
  • Provide excellent customer service and communication skills
  • Collaborate with internal teams to resolve technical issues
  • Work efficiently and effectively with minimal supervision
  • Meet customer service SLAs and KPIs

Requirements

  • Excellent analytical and problem-solving skills
  • Strong technical background in engineering for TCP/IP and networks
  • Experience in network operations or on-field operations
  • Proven experience of remote or on-site support
  • Strong work ethic and ability to work in a fast-paced environment
  • Able to work to targets (SLAs)

What You Will Need

  • Excellent teamwork skills
  • Enthusiastic and great attitude towards learning
  • Experience managing service and/or operational level agreements
  • Strong customer service, interpersonal, and active listening skills
  • A high standard of written and spoken English and German

About Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

At Planet, we deliver feel-good connected commerce and are committed to providing a world-class customer experience.


  • Network Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Cisco Tempo inteiro

    Network Support SpecialistAt Cisco, we're seeking a skilled Network Support Specialist to join our team. As a key member of our support organization, you'll be responsible for providing expert-level technical support to our customers. This role involves working closely with our 24x7 support team to ensure seamless support across all time zones. Your primary...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in Sofia, Bulgaria. As a key member of our global support network, you will be responsible for providing exceptional technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy...


  • Lisboa, Lisboa, Portugal Colt Technology Services Tempo inteiro

    **Job Summary**Colt Technology Services is seeking a skilled Sdn & Packet Network Engineer to join our team. This is an exciting opportunity for a highly motivated individual to work in a fast-paced environment and provide exceptional technical support to our customers globally.About the RoleWe are looking for a talented engineer who can work within a team...


  • Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Job OverviewAs a Network Engineer and Telecommunications Specialist at Capgemini, you will play a critical role in designing, implementing, and maintaining cutting-edge telecommunications networks. With a focus on innovation and collaboration, you will work closely with our team of experts to deliver high-quality solutions that meet the evolving needs of our...


  • Lisboa, Lisboa, Portugal Tech Domain Tempo inteiro

    Company Overview: Tech Domain is a forward-thinking company that offers cutting-edge technology solutions to clients worldwide. We are committed to delivering high-quality services and innovative products.Salary: €15 - €30 per hour, based on your location and expertise.About the JobWe are seeking an experienced IT Network Support Specialist to join our...


  • Lisboa, Lisboa, Portugal American Dental Network Tempo inteiro

    Network Technical Architect RoleWe are seeking a skilled Network Technical Architect to join our team at American Dental Network. The ideal candidate will have experience with routing and switching, network technologies, and cloud networking.Key Responsibilities:Design and document technical solutions that meet functional and non-functional...

  • Network Support Engineer

    3 semanas atrás


    Lisboa, Lisboa, Portugal Planet Tempo inteiro

    About the RoleWe are seeking a highly skilled Network Support Engineer to join our team as a Customer Experience Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical expertise to our clients.Job DescriptionThe successful candidate will provide Level 1 support via phone, email, or...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionWe are seeking an experienced Technical Network Specialist to join our team in Lisbon. This is a fantastic opportunity to work on challenging projects for big clients and learn more about emerging technologies.About the RoleThe successful candidate will be responsible for managing, maintaining, and monitoring the regional network (WAF, LB,...

  • Technical Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Malwarebytes Tempo inteiro

    At Malwarebytes, we believe that when people and organizations are free from threats, they can thrive.We're a global cybersecurity company dedicated to protecting everyone, everywhere. Founded in 2008, our mission is to rid the world of malware.We're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you'll...

  • Technical Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Cross Border Talents. This role is responsible for providing top-notch customer support and resolving technical issues related to e-commerce, software, hardware, and wireless connectivity.Key Responsibilities:Respond to customer inquiries via various channels,...


  • Lisboa, Lisboa, Portugal Jujur Tempo inteiro

    OverviewJujur is seeking a skilled Technical Customer Support Specialist to join our dynamic team in Lisbon, Portugal. This role involves working with enterprise customers, partners, and engineers to provide timely and efficient support.


  • Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    About the RoleWe are seeking a skilled Technical Support Engineer to join our team at Microsoft. In this role, you will be responsible for delivering a seamless support experience to our customers, helping them resolve technical issues and prevent future problems.Key ResponsibilitiesRespond to and resolve customer technical issues, collaborating with...


  • Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Network Systems Specialist to join our team at Capgemini Engineering. In this role, you will be responsible for the installation, configuration, and maintenance of ZTE network systems, with a focus on CORE and VAS Services.


  • Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    We are seeking a skilled Technical Support Specialist to work on an international project in the telecommunications sector. As a member of our team, you will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring high customer satisfaction through efficient issue resolution.Tech Requirements:- Proficient in diagnosing...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    We are seeking a skilled Network Operations Center Technical Specialist to deliver exceptional support for our most demanding customers.Key Responsibilities:Monitor, detect, and resolve issues related to network availability and latency degradation in Layer 7 traffic.Handle security escalations, provide recommendations to mitigate potential threats, and...


  • Lisboa, Lisboa, Portugal Velv Tempo inteiro

    Job Title: Technical Lead Network Automation EngineerCompany: VelvWe're seeking a skilled Technical Lead Network Automation Engineer to join our team at Velv. As a key member of our network infrastructure team, you will be responsible for designing, implementing, and maintaining our network automation systems. Key Responsibilities:• Design and implement...


  • Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving complex customer technical issues.Responsibilities• Respond to and resolve customer technical issues in a timely and professional manner• Collaborate with...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Technical Support RoleAre you fluent in Swedish and passionate about technology? We're looking for a skilled Technical Support Specialist to join our team. Your mission will be to assist customers with technical troubleshooting, provide digital support for a range of products and services, and diagnose issues to find solutions. Requirements Native/fluent in...


  • Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Job Title: Network Operations SpecialistJob Summary:We are looking for a skilled Network Operations Specialist to join our team. The successful candidate will be responsible for providing technical support and troubleshooting for our telecommunications network. This is a challenging role that requires strong analytical skills, attention to detail, and...


  • Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    Job DescriptionA technical support specialist position at Microsoft, offering a comprehensive compensation package estimated at $120,000 per year, dependent on location and experience.Company OverviewWith over 18,000 employees worldwide, the Customer Experience & Success (CE&S) organization is responsible for delivering a seamless support experience. We...