Technical Support Specialist Network Engineer

1 semana atrás


Lisboa, Lisboa, Portugal Planet Tempo inteiro

Job Summary

We are seeking a skilled Technical Support Specialist to provide level 1 support for our network infrastructure. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and working collaboratively with internal teams.

Key Responsibilities

  • Provide level 1 technical support for network-related issues
  • Responsible for troubleshooting and resolving technical issues
  • Provide excellent customer service and communication skills
  • Collaborate with internal teams to resolve technical issues
  • Work efficiently and effectively with minimal supervision
  • Meet customer service SLAs and KPIs

Requirements

  • Excellent analytical and problem-solving skills
  • Strong technical background in engineering for TCP/IP and networks
  • Experience in network operations or on-field operations
  • Proven experience of remote or on-site support
  • Strong work ethic and ability to work in a fast-paced environment
  • Able to work to targets (SLAs)

What You Will Need

  • Excellent teamwork skills
  • Enthusiastic and great attitude towards learning
  • Experience managing service and/or operational level agreements
  • Strong customer service, interpersonal, and active listening skills
  • A high standard of written and spoken English and German

About Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

At Planet, we deliver feel-good connected commerce and are committed to providing a world-class customer experience.



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