Network Support Engineer

3 semanas atrás


Lisboa, Lisboa, Portugal Planet Tempo inteiro
About the Role

We are seeking a highly skilled Network Support Engineer to join our team as a Customer Experience Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical expertise to our clients.

Job Description

The successful candidate will provide Level 1 support via phone, email, or tickets, resolving customer issues quickly and efficiently. They will also analyze data to determine root causes of problems, maintain system capabilities by testing existing equipment and programs, and configure security, operational, and access settings/permissions for groups or individuals.

Additionally, the successful candidate will work with Level 2 and Product Teams on escalated tickets, log and escalate calls with third parties when required, and onboard new team members providing necessary product and process training.

Requirements
  • Excellent analytical and problem-solving skills, with the ability to multitask, and solid troubleshooting experience
  • Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts
  • Strong work ethic and ability to work efficiently and effectively with minimal supervision
  • Able to work in a fast-paced environment with excellent organisational skills
  • Able to work to targets (SLA's)
  • Basic technical background in Engineering for TCP/IP | Networks (Switching, Routing)
  • Wide proven experience of remote or on-site support, collaborating with customers, partners, and internal teams
What You Will Need to Bring to Planet
  • Excellent teamwork skills
  • Enthusiastic and a great attitude towards learning
  • Experience managing service and/or operational level agreements with strong customer service, interpersonal and active listening skills
  • A high standard of written and spoken English and German (additional languages such as French, Italian, Spanish, Swedish, Norwegian, Finnish, Danish, Polish are a plus)
Salary Estimate

We estimate the salary for this role to be around £35,000 - £50,000 per annum, depending on location and experience.


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