Network Operations Center Engineer

Há 6 dias

Lisboa, Lisboa, Portugal Ellalink Tempo inteiro

About EllaLink

EllaLink owns and operates the world's fastest route between Europe and Latin America, providing a diverse network infrastructure and capacity services to tier 1 operators & content providers in European and Latin American cities. At EllaLink, we believe in bridging the world closer through better network latency.

Broad Role Description

The role is responsible for continuous monitoring of the network, analyzing all events in a timely manner, responding to network issues, incident reporting, debug, and troubleshooting. Additionally, it involves monitoring auxiliary systems that support operations, implementing necessary actions and procedures to recover from events efficiently and effectively, minimizing impact on the network and services.

The Network Operations Center (NOC) engineer works within a round-the-clock team model, providing 24/7 coverage to ensure maximum uptime of production networks by monitoring and resolving incidents promptly. The NOC is also responsible for Change Management Control, ensuring all actions and changes to the network and infrastructure are performed according to plan and executed within agreed maintenance windows, monitoring network impacts to prevent exceeding approved plans.

This role will also be responsible for ensuring timely service provision, testing, and delivery of new customer services, as well as configuring system hardware and managing system backups. It provides the first line of contact and support for both internal and external customers regarding informing, resolving, or escalating incidents. Providing root cause analysis and reporting is also a key aspect of this role.

Key Role Deliverables

During the next few months, the NOC Engineer will be supporting the testing and development of new procedures, preparing and implementing infrastructure to support EllaLink's Network Operations Center. This includes continuously monitoring active assets on the network, facilities, and support systems, operating and maintaining the 24/7 Network Operations Center to ensure reliability and quality of services.

Additionally, the NOC Engineer will manage and solve network and facility incidents efficiently, monitor and control MTTR metrics. Provisioning, testing, and delivering services to customers (internal and external) according to agreed timelines, monitoring, and controlling MTTI metrics are also essential responsibilities.

This role serves as the first point of contact for customers, answering, informing, and supporting them regularly. Interacting with all EllaLink corporate areas and following established procedures is crucial, as well as interacting with 3rd party suppliers and contractors when necessary and adhering to procedures to ensure SLA compliance.

Requirements

  • Relevant technical certifications are highly appreciated
  • A knowledge of telecom networks and services with international experience, including SDH, DWDM, IP, Ethernet, MPLS, fibre characterization and handling, subsea cable operation and maintenance, PFE, SLTE, submarine fault location, electricity backup systems, air conditioning systems, fire & security systems, building management tools, DCIM, VISIO or AutoCAD
  • Knowledge or experience in equipment and circuit inventory and monitoring tools
  • Bachelor's degree in Communication Engineering, Computer Science, Information Systems, or a related field
  • 3+ years of expert-level hands-on skills with traditional networking technologies
  • 3+ years of experience in a NOC or IT Service Desk role is desirable
  • Deep IT/System knowledge

Salary: $80,000 - $110,000 per year

This salary estimate is based on national averages and may vary depending on location and other factors.

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